samaritans.org

1.8
1.8 Based on 241 reviews

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1.8

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5

241 Reviews

5 Star
16%
4 Star
3%
3 Star
2%
2 Star
7%
1 Star
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Tetsu_51
Please think twice before calling the so called 'Samaritans'

I considered in depth before I decided to write this review, it's an organisation that is supposed to help in crisis however for many they are doing the opposite. In fairness I don't know how many however I've heard this issue before.The Listeners are relatively untrained and certainly not counsellors. Apparently Listeners receive less than 10 sessions of training compared to over 3 years plus for a real councillor. Probably the Samaritans should make this clear on their website.Samaritans are amateurs with all their bias prejudices and preconceptions basically.Someone who is well known to called one night on distress recently, he was having a panic attack which often means that respiratory signs are exaggerated. Unfortunately the Samaritans straightaway accused him of a lewd act and making the call for his own pleasure. The 'Samaritan' ended the call saying "The Samaritans can't help you".My long standing acquaintance met me the following day, in greater distress and explained what has happened. I could easily distinguish between the heavy breathing of acute anxiety and that of someone that may be self-pleasuring.Not only did my friend have to go through the original distress but then being accused of a lewd act in a humiliating, condescending and degrading way.My thoughts are these 'Samaritans' should really be getting these basics right and until they can they should stop playing at being councillors as they are doing more harm than good.

1
Date of experience: May 16, 2024
WarBnoZz
Useless

Unqualified to give any sort of support. I rang them once when I was suicidal, but because I wasn't about to take my life, or say, on my way to a high speed train line, they give me the strong impression I was wasting their time. I felt at my rock bottom when I called. I never thought I would call them in my life. Now Im glad I didn't, as it was a waste of time. They are trained to give NO useful advice, and just let you talk and they listen.So, if your not a big talking, can express your feelings, or was in my situation, the best of luck to you.It seems like they exists just so the government/mental health advocates, can say its a help line that exists for supportBy the way, just to be clear I called the Samaritans number. I’m not on social media, so I’m not part of any groups. It was the main Samaritans phone number from your website I called.The above is in response to a review/comment from Samaritans UK, on the 14th of September saying the reviews left here on trust pilot, are for some groups that are not the main Samaritans UK phone number.I know some people will know about this service already, and it’s not going to give you immediate support, but I recommended you contact and register with let’s talk/or your local mental health support advice service. They will get you assigned to a professional councillor (as in my case). It’s worth it, if you have nobody else to talk to about your problems.

1
Date of experience: May 09, 2024
Begged for help

Begged for help. Nothing. Tried for five hours. FIVE HOURS.

1
Date of experience: Feb 22, 2024
karim_23
Man if u feel like ur feeling awful…

Man if u feel like ur feeling awful before u call this lot trust me you're gonna feel a hell of alot worse after talking to this lot trust me. That's all I'll say find another outlet i don't know read an insperational book or some happy youtube vids that habe a positive vibe or go out walking/exercise/gym.. Don't even think of trying to talk to these numpties i cannot express they will NOT help you.. They will NOT make you feel better about yourself.. You can't actually hold a convo with them as they refuse to elaborate on any subject or anything ypu might as well be talking to the talking clock trust me. & this is not an isolated experience i rang them 3 times in the past on different dates spread well out sometimes a year or so in between & its the same old rigmarole with them.. They are ao hard work to talk to.. They have literally no sympathy or empathy in thwre voice they will hang up on you as other people have said & habe an ' what do u expect me to do attitude' do not donate towards this samaritans donate to a mental health charity that's CARES & will try & have a bit of positive input & & give you some positive info help & will try & actively help you than some person that will sigh speak with a tone of voice that they really cant be bothered & like its a chore for them to talk & they cant wait to finish there shift & get home. All I'll finish by saying is the reviews speak for themselves avoid this lot & donate towards a a mental health charity that has an active proactive approach of HELPING people in need that is all.

1
Date of experience: Feb 21, 2024
champi4529
The earlier you finish, the better...

I have spoken with them 2 ice in regards to horrible work environment I had. I was struggling a lot. On both occasions I was rushed to finish very quickly and felt like I was just taking their time. I was told:well you know, you have to move on, you can't jot do anything g about it, can you? I was told the staff gets trained...I really doubt the quality of this training. I will never ca again.

2
Date of experience: Feb 21, 2024
Amira Ortiz
They judge.

1
Date of experience: Feb 18, 2024
DH40
Suicide Survivor here, absoloutely useless

Struggled to reach out and finally decided to push through and ask for help and was told ''what do you want to happen?'' and ''have you reflected?''If this is a suicide hotline then I must be the president I have never in my life used a hotline this bad I come to you for help and that's what I get.If anything I should have listened to my brain and offed myself. It's ok if this was the customer support for phones or something but peoples lives are at stake and it's clear that Samaritans are not fit for purpose.This country is screwed for mental health help.

1
Date of experience: Feb 12, 2024
Xenos_1534
No star would be better

No star would be better. Called when I was in crisis and considering suicide . Man on the phone couldn’t get me off the call quick enough! Just like all so called charity it’s now about money and not caring .

1
Date of experience: Feb 07, 2024
Justine W.
Thank you

Really cannot fault the help I received today.Took about 10-15 to get through (which is understandable it was about 11-12 at night) and I connected with such a lovely lady (I also didn’t get her name unfortunately).But we spoke about what was troubling me, how it was effecting me and how I deal with it now.We spoke about mental health issues with the people I am surrounded with, their lack of interest and the support I could gain going forward, she also mentioned focusing on happy moments I’ve had in the past and how I want to focus on them.She made me feel like I wasn’t a burden for calling - I felt like my thoughts and feelings truly mattered and she brought me back from a severe crisis.

5
Date of experience: Jan 31, 2024
Kierra Sanders
10 minutes in and this woman decided my husband and I were incompatible

Some are really great listeners but one woman encouraged me to separate from my husband cause in her expert opinion we were incompatible.

1
Date of experience: Jan 22, 2024

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