Review Time
I really don’t understand why you would want to be in a position such as Samaritans when you clearly don’t care about anyone’s wellbeing and cause for concern.I’m a soon to be mental health nurse and experience longstanding depression and anxiety. Due to feeling extremely low in mood all of a sudden and in complete distress I thought I would utilise a phone service to avoid stressing out my friends and family. I was feeling suicidal and really needed to hear that I’ll be okay from someone or just for someone to help me calm down.This is the first time I’ve used this service and it’s also been recommended to patients several times. I tried to use breathing space and was hold for several minutes so I used Samaritans. Big mistake.The minute I answered the phone this elderly lady answered and didn’t even ask for my name or anything! Her tone of voice was so unwelcoming and after voicing my thoughts she sounded as if I was bothering her? And replied to me in such a patronising tone! To the point where it even felt pointless to feel the way I’m feeling.I’m so ashamed of this service and already don’t want to know how many vulnerable people this service could affect. Luckily I was able to take time to compose myself and escape from my state of panic, but this service was so upsetting and made me feel more distressed. Never again will I turn to Samaritans’s
Called to talk about my mental illnesses and family issues. Mentioned the issues with the person I’m dating as a side comment. The only response I got from the man on the phone with me was him saying that the person I’m dating won’t have sex with me because I was raped.😀
Be very careful when ringing this organisation. In my honest opinion, some of the volunteers are extremely unethical and callous, so much so that they happily put the phone down on you if they don't like the subject matter that you are bringing to them, can't appreciate your distress, abjectly lack empathy, or they have feelings of prejudice towards you for whatever reason. The fact that you plucked up the courage to share very sensitive and personal information with a complete stranger, together with the fact that you have hit your lowest ebb and are vulnerable psychologically, emotionally or circumstantially, is of no concern. Sadly, there seems to be little or nothing in terms of accountability (the volunteers operate on an anonymous basis, essentially allowing them to get away with murder), training and monitoring.Moreover, in my honest opinion, some, if not most, of volunteers don't make a reasonable effort at all, are very cold and distant, and their heart simply isn't in the job. Obviously, that is going to leave you wanting, and perhaps even more distressed, after you have found yourself in a place where you have called an emotional support helpline aiming to get a bit of human connection.
After having suffered my brother's traumatic death and the way I had to learn about it, then workplace bullying, parents dying etc. I have been a regular "customer" to the Samaritans and sad to say I only had a few helpful experiences years ago. I want to leave a review of a suicide charity called The Listening Place, London, but can't find them here. They were started by 2 former Samaritans as they saw the need for face-to-face support. I understand Samaritans are volunteers and not trained psychologists, but maybe have some do less shifts as I think this is an extremely stressful "job", paid or not. And recently I was shocked to see ads on socialmedia by the Samaritans in collaboration with British Transport police and Network Rail under the slogan "Smalltalk saves lives" where members of the public are encouraged to approach lone men in assumption they are suicidal. There are 3 main ads which ALL are done with women approaching strangers/men on the edge of a railway platform. They are told to "trust" their instincts to assume someone is suicidal. There's NO safety warning whatsoever like calling a member of staff, calling the police or other rescue services. People via women in ads are "coerced" to OVER-RIDE their instincts by questioning themselves if a stranger on the edge of a platform looking sad is suicidal. One ad then had the woman going to the man and invite him for coffee. And in that particular ad a male member of staff from the Railway in orange vest is standing close to the man observing the woman approach the man to invite him for coffee. Well, isn't that a brilliant idea, a woman inviting a stranger for coffee. Of course, any man will never see this as being "hit" on by a female. *Irony off*And I can see in my minds-eye the court proceedings: "Your honour, my client has mental health problems and was approached by the woman. He couldn't make a clear judgment when he pushed her on the rail tracks, as he saw her approach as ... [fill in the blanks] ..." Many of us on social media pointed this out to the Samaritans account, why the staff doesn't approach the man! It's very clear how women's empathy is played with again! My suggestion to the Samaritans was for anyone to call for help to be in a group, NEVER a female alone approaching a stranger! And with the news on the police with aggression, misogyny, violence against women, of course Transport Police support this. No, I'm not paranoid, but every woman knows how it is to walk with keys clutched between her knuckles walking down the street at night and how attackers often get off the hook by simply saying they have mental health issues. And even day-light attacks are more common than ever. I was appalled and social media EXPLODED with mainly women, but also some men, countering this, that not only women are in danger of attack, but that women yet again should do the emotional labour to save men and if the woman doesn't "trust" her instinct and gof forbid the man ends his life, it's all her fault! I don't suffer with suicidal thoughts as much anymore as I used to, but I will not call the Samaritans anymore and highly recommend The Listening Place from personal experience over the years. I also recommend to do some research into the Samaritans founder. Some "juicy" info there! I can't put a specific date as I called the Samaritans over various years starting in 2015 until 2018-ish and then remained with The Listening Place. To Trustpilot, could you please start a review page for The Listening Place as well as Maytree? The Listening Place deserve 10 stars hands down!
A service so inept and uncaring you will get far better advice and sympathy from an Artifical Intelligence bot like Chat GPT. Seriously give that a try instead of these corpses you speak to at the Samaritans. It will offer actual advice and speak with sympathy and compassion even though its a machine its better at taking to people than these muppets.
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