Review Time
Always had a very good experience with the Samaritans , they listen , they are reliable , respectful, always feel confident when I phone them , I know they will always make me feel better , whether it’s my depression or my anxiety that’s bothering me , they calm me down and most importantly “ listen “ , unlike that other terrible breathing space that should’ve cancelled.
I emailed them because I needed support. Hell, not even support, I just wanted to be seen, I wanted someone to read what I was going through, and respond. Give me advice, ideas, just anything. Hell even just a bit of reassurance that I'm not alone in this, that someone does care and I'm not just screaming my pain into the void.Instead, they took what I said and repeated it back to me. No information, no support, literally just reworded my email like a highschooler half-assing an essay. But I thought, hey, maybe it was just a busy day. So I tried again. Only for the same kind of response - if not worse, because this time the sentences were run-on and barely made sense.The one and only piece of advice I got? "Have you tried counselling?" I literally told them IN THAT EMAIL that I'd reached out for help in other places multiple times and just got left on waiting lists. I TOLD THEM that I was trying to get professional support for my issues. So either they didn't read my email in the first place, or they were so poor at their reading comprehension that they didn't see what I'd told them. Either way, when you're going to these people for mental health support, that's not the kind of response that helps. And you wanna know what's hilarious? I got a better, more uplifting, and hell, more HUMAN response from ChatGPT. Literally talk to an AI instead of bothering with these wastes of space.
Unfortunately some of the reviews on here have been left in error. This trustpilot is for Samaritans UK, not for Groups called Samaritans elsewhere in the world. Samaritans UK are volunteers, people who give their free time in order to provide a compassionate, listening ear to those in need.My experience of Samaritans has been overwhelmingly positive. I have needed to call them many times, only very rarely have I had less than positive experiences. Overall, Samaritans uk provide an incredible service, they've provided me with a vital outlet for my troubled mind more times than I can begin to count.Due to high demand there may be long wait times, there is nothing that can be done about this. Upon being connected to a Samaritan one can expect to be listened to, have an opportunity to talk without being told what to do & without judgement. In the rare event one is connected to a person who does not adhere to the strict criteria set out by Samaritans a caller is within their rights to report these issues to Samaritans so that they may ensure in future policy is followed accordingly. I would advise anyone uncomfortable with the person on the other end of the line to end the call & if need be, ring again. No one should feel isolated & alone, thanks to Samaritans UK, one can reach out & find a kindly listening ear.
I called them for help to talk to on a couple of occassions over a few days was feeling suicidal at the time , the guy on the phone was angry told me im banned from calling them , oh you have called before we have herd your story before your banned from calling , then he randomly said dont you swear at me . never said a single bad word let alone a swear word , luckily recorded this call , i put in complaint to head office a person called me ensured me that the manager of this person would be made aware and would call me to discuss never received the call back and then future email follow up ignored . maybe have some staff who are good and others who are psychopaths and liers i would highly recommend recording any calls you have with them because if i had ended my life as a result he could of been criminally charged .it puts at risk vulnerable people in danger and i hope he has been removed from the orgnisation and red flagged on his name to never be able to do this work again .
Will I definitely would never recommend Samaritans another definitely never help them financially or any other way I've not spoken to Samaritans for over eight months and yet I still have restriction on my phone despite their stupid system telling me it'd be removed after 30 days this company is absolutely disgusting and they should be shut down and prosecuted I absolutely hate the service and I definitely won't be recommended him I'm not surprised so many people take their life after speaking to Samaritans and it's pretty damn difficult even trying to get through to these people let alone speak to them I think the services 100% gone downhill and ask for the head office well I think there are total waste of space they don't deserve to breathe The Air that they breathe there are absolutely horrible people they deserve all the crap they get thrown at them
They did not answer my call. It is a sick joke. I called them after a charity because the charity cut me off after just over 20 minutes. I called CMHRS. The CMHRS refused to speak to me as I have an appointment in 2 months. They made me worse, not better. They would not let me finish a single sentence. You have to help yourself in the UK, as there is nothing worth mentioning to help this issue. I look forward to leaving the UK as soon as I can, if I am still alive. It is a s*** hole.
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