Review Time
SD Bullion did not work well for me. My story:TLDR:- Don't trust them. Customer service is poor and delayed.- If the price of your order increases after you purchase it, they may likely will cancel your order. - Use a better dealer (Monument Metals has BY FAR been the best ive worked with).Details:- I purchased from them 2x previously in 2020.- I recently initiated another purchase from them on Oct 14 2025 around 11 am.- I called them on 10/14 to confirm my order and wire instructions. They confirmed the wire instructions and the order.- I made the wire at my bank 10/14 for full amount.- I received an email 10/15 ~5:00 am stating:"This email is to notify you that SD Bullion order #XXXX5861 has been canceled.Orders can be canceled for various reasons at SD Bullion. If you have questions about this order, please call us at 1-800-294-8732 or email us at [their email address] you, SD Bullion Customer Service- I called them 10/15 10 am to get clarification and ask what happened. I recorded the phone call (and previous phone call to submit to FTC and BBB later). They told me it was a "fraud" or "verification" issue. I told them it's legit and i've worked with other exception Bullion dealers (Monument metals, they are the best) so quickly sign a document and give them a copy of my drivers license. It was super easy.I asked the phone operator (she was outsourced from a different country i believe) to speak to her supervisor. They told me it would be 72 hours before anyone reached out to me, and maybe longer to get my wire back!?!?!I informed her of my formal request to remedy the verification issue and proceed with the order. And to have a supervisor call me. And if they can't fullfill the order I will:- submit BBB claim- file FTC complaint- post several online reviews with this experience.but according to the operator on the phone, my customer experience and these actions dont seem to motivate them to take steps to fix the issue.
Customer Service was very helpful, courteous and respectful of my time. They walked me through the entire process, explaining key details as we went. They provided a detailed itemized estimate and shipped label, making the whole process painless. It did take longer than expected from the time my package was received until the payment was sent but overall acceptable.
I ordered from SD Bullion as it was highly reviewed and promoted by most of my favorite youtubers for the first time as I found one of my favorite coins, the 2008 Canadian Gold Maple Leaf .99999 1 oz BU In Assay Card. Customer service was great when i called but when the Coin arrived, my excitement became disappointment. I did not know that the condition of the coins would be so.. disappointing? It states BU but the Assay card was full of smudge marks and scratches, the coin case was dented, and the plastic cover was removed. It definitely seemed like it was circulated or pre-owned if not someone definitely carried it around for years playing with it. I'm honestly really disappointed with the purchase and would probably not order online anymore (x.x) Really unfortunate but at least my package came so... Update: Called SD Bullion and they mentioned the assay card alone with scratches wont affect the value, will take to a local coin store to see if any devaluation would occur for it with the scratched essay card. The Customer Service i had is really really great though! 10/10 To the staffs especially Josie(?)
This company scammed me out of my money in the form of a cancellation fee. The payment method I was trying to choose did not come up as available and I incorrectly chose another way and the order went through immediately. Then to MY MISTAKE (which I admit was dumb but note that gold pricing fluctuates so I wanted to lock in my pricing) I tried again and couldn’t figure out how to use my form of payment, of course the order immediately goes through as placed. The customer representative practically made fun of me for making these mistakes giving me the “you’re out of luck buddy pay up” attitude. Incredible how the customer service of this company is so rude and unhelpful with such high cost items. We’re all human and I made an error and placed a second order then instantly got uneasy about how quickly you can mess up on this site so I decided not to go through with my purchase. Unfortunately due to this they charged me a cancellation fee for absolutely nothing in return. I paid $200 dollars to SD BULLION FOR ABSOLUTELY NOTHING IN RETURN. Awful business practice, it’s very easy to make this mistake on their site and I suggest you never go to this company. I was truly excited to continue business for a long time with them but this being my first experience with SD BULLION I will inform all my friends and loved ones that this company should be avoided.
No complaints with SD BULLION who always delivers. I dont understand why my payment could not be processed for a week when it left my bank account immediately. It took over 2 weeks to get the order - a week to wait for payment to clear (when it appeared to clear instantly) and another week for which was screwed up by FED EX (so not your fault). Overall HAPPY but qualified.
I was using SD Bullion almost exclusively for months. However, after I was wrongly flagged for a fraudulent purchase, they refused to ship out my order for an entire month. I had to hound them down for an entire month, calling over seven times, being held on the line for 30-45 minutes each time, only to be strung along and told that it'd ship out a week or two later from that call. Again, I exclusively shopped with SD Bullion, but after that horrendous transaction, I'll never do business with them again, and I will continue to spread the word of how awful they were in my experience. Avoid these people like the plague.
Claim your business profile now and gain access to all features and respond to customer reviews.
customdynamics.com
replacementlensexpress.com
toptendersrestaurant.com
ezvizlife.com
cosmetic-junkie.com
americantall.com
huellabeauty.com
www.paykings.com
vineapparel.com
shieldhomeloans.com
