Review Time
1) They failed to schedule the pick-up. After we complained, they finally sent FedEx to a location far away. After two weeks of errors and no communication for five days after they received our metal, I had to wait 40 minutes on the phone to find out they got our silver five days ago and would inspect it soon. Now, they informed me via email that payment has been sent and might take three days to deposit, which usually takes 24 hours. I received no confirmation about the address, account, or amount. This company is terrible at customer communication and scheduling buybacks. I doubt this review will be posted...
We have purchased a lot of metals from them over the years. When it was finally time to sell, I was on hold for days. This has happened multiple times recently, and the higher the price, the harder it is to get through. Their customer service is horrendous, costing us at least $20,000. Their email response time is unacceptable, and selling while on hold for hours is very stressful. I will NEVER buy from them again; there are much better options out there with honest companies.
One rotten apple at SD Bullion. Wire transferred ~$4500 to SD Bullion's account at Bank of America over 48 hours before calling them at 800 294 8732. Their website still stated my order was Awaiting Payment. Waited 10 minutes on the phone before a human answered. A guy, ? Jeff, refused to check with their accounting dept if they had received the money. He also refused to have me speak to a manager, claiming he is the manager. Fat lie! Instead he insisted to have me call my bank first and then hung up! This is a first for me, a customer service rep hanging up on a paying customer! Seriously, when was the last time a domestic wire transfer from bank to bank got lost? I called my bank and no surprise got an IMAD # from Bank of America, confirming the money was received two days ago, the same day the money was wired. Called 800 294 8732 again and this time waited another 20 minutes before an AJ answered. To be fair, AJ was courteous and helpful. He checked with accounting dept and confirmed SD Bullion did receive the mone. But they had not processed it because there was a concern about the company name of the account holder. That is exactly what customer service reps are expected to do - help paying customers. If, that self proclaimed manager Jeff, does not like to help customers, then find another job! If I were his boss, he would be fired. He is turning away paying customers!
Ok fine. The assistance with the shipping was good. The mail took a long time to get there. We mailed it 12-16. The tracking indicted it got there 12-22nd. We called SD on 12-29 and were told the package arrived but wasn't opened. On 1-4, we got an email that the stuff was verified and payment in 1 to 3 days.Today we got an email that the payment was submitted.This is our first sale online, we have purchased for years online. When purchasing from various companies we were kept in the loop. This transaction was long with little information. I realize that we entered this transaction at the worst possible time of year. I am aware of this and understand the delays.My final point is that we make a lot of online purchases. I get better more compete updates from wal Mart or eBay. We were on pins and needles throughout this transaction left concerned. More updates would be nice. Bottom line is we got a fair deal from SD and hoping the next will go smoothly.
I ordered two low mintage 5 oz coins. The pieces were improperly packaged and the capsules got completely scuffed, scratched, and banged up while in transit. I contacted SD Bullion twice and received no response as of yet even though the website says they will respond within 24 to 48 hours. The poor packaging is one thing, but the lack of response and effort to make the situation right is a whole other issue.
Description of complaint:I purchased their product on the 17th of November mailed a check to them a few days later soon after that was Thanksgiving black friday then ice storms slowing down the mailing system. They have then canceled my order on the 10th of December. I then called once I got that email. Explained to them that the check must of gotten lost and will re issue another one. I spoke to maria c on the phone she just kept re issuing the policy and that I should have followed up earlier. I have spent 10's of thousands of dollars with this company and this is how I got treated and refused to send my order out at the price I paid them.
Claim your business profile now and gain access to all features and respond to customer reviews.
