Review Time
The items didn't fit, and had to be returned to China! This took weeks and weeks and then the items were refused at the returns address in China. I am still trying to get a refund and they keep fobbing me off and I am £75 out of pocket including the return postage to China. Very poor experience I would never order from this company again as it is much too difficult to return items that don't fit and to get a refund.
Awfullllllllll company. Avoid!!! Item took forever, no longer needed, returned, to China, at £20 cost to myself. Got rejected at customs, as I had proof of everything - tracked receipt, copy of label etc etc they PROMISED to issue refund, again and again, said it was in progress for WEEKS. Absolute liars. Came to the point of asking for a realistic time frame to get wrapped up, to them then refusing. Absolute joke of a company. It’s the stringing along and lies as to why I’m writing this. £80 out of pocket. Horrible company.
I found the items I purchased do a tiny fraction of the price on SHEIN. I had to pay to return the items to China for a refund. This was in June 2025. I have just had this back showing unclaimed. I have not received my refund. I highly recommend that you don’t use this company.
Terrible scam business. Definitely not from the Netherlands and from poorest quality and worst manufacturers from China. Initiated the return process to get a full refund initially and offered 20% and had to go through PayPal multiple times to even start the refund process. After 3.5 months of sending back and waiting, the return parcel magically bounced back. Reached out to customer service and blamed it on the custom clearance when the tracking was showing it was cleared and went to multiple locations in Shanghai. Stay away from this scam business. I repeat stay away.
DON’T believe the great reviews on here.They are fake!Read the real reviews before you buy from this company. I miss I had!BI recently bought an item for over £40 only to then find it on SHEIN for £1.50 so I tried to return the item only to be told it wasn’t the same.It is the same item and Secretcoco uses their product photos.They offered me a discount which I refused.They finally sent me a Chinese returns address which I complained about as they were presenting themselves as a company from the Netherlands EVEN here on Trustpilot!I believe they do this so potential buyers are not scared off.They kept on insisting the Chinese returns address was stated in their returns policy page in their website which is a complete lie.I have handed it over to my Credit Card company.Companies like this should be banned from trading online!
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