secretcoco.nl

1.8
1.8 Based on 130 reviews

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Average Rating

1.8

/
5

130 Reviews

5 Star
18%
4 Star
1%
3 Star
1%
2 Star
0%
1 Star
80%

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Charmaine Patterson
Cheap and nasty

Product is priced similar to that from local retail stores however it is incredibly poor quality and drop-shipped from China. Shipping was 4 weeks.

1
Date of experience: Dec 21, 2024
David Wright
Avoid Secretcoco

My order has still not arrived and I have received no response from customer service. Avoid at all cost. They will take your money and you’ll hear nothing from them again. You have been warned.

1
Date of experience: Dec 21, 2024
Vivian C.
Don't order from this site..

Don't order from this site... The quality it's terrible and instead of two sets, after waiting long time, was delivered just one. Without any explanation why. The worst experience ever...

1
Date of experience: Dec 21, 2024
Elliot
AVOID AT ALL COSTS

Avoid. Awful product, abysmal customer service, impossible returns.DO NOT BUY FROM THIS SELLER

1
Date of experience: Dec 21, 2024
feurious_senpai
I have now been waiting 5 months for a…

I have now been waiting 5 months for a refund on an item I did not receive. I had ordered three sets, and only two arrived. The sets didn't fit however they changed their policy and were no longer accepting refunds (which wasn't the case when I purchased). Every time I chase up they mention its with their accounts team - which I find hard to believe as I'm pretty sure this is a small run business as I have spotted most of their stock on TEMU. Order on Temu people - avoid avoid avoid.

1
Date of experience: Dec 17, 2024
Pixie Lewis
If I could gice no stars I would

If I could gice no stars I would. I cannot process a refund and have been trying for months. The products are cheap and vile. It is necessary to pay for tracked delivery to return which is expensive. They then go around in circles not answering any questions and asking time after time for evidence of postage. It is ridiculous and I am owed over £100. Do not buy from this company. They are vile and their products are worse.

1
Date of experience: Dec 16, 2024
Sacha_97471
Haven’t received order

Ordered 2 weeks ago, delays in shipment. Not received ordered items.

1
Date of experience: Dec 07, 2024
Dougie
AVOID AT ALL COSTS..

AVOID AT ALL COSTS... What looked amazing on their website turned into a nightmare. The items were nowhere near the sizes suggested by their size guide. When I tried to arrange a return, I discovered they don’t do refunds—despite their website boasting a "100% Satisfaction Guarantee" and claiming that returns are "quick and easy."I was asked to send photos to prove the items were unused, then had to pay to ship them to the Netherlands. To top it off, they only refunded one item instead of all three!Save yourself the frustration and learn from my experience. I won’t be shopping here again!

1
Date of experience: Dec 03, 2024
Robin Long
AVOID, knock-off items, do not offer refunds

AVOID. I would give 0 stars if the option was available. I received items that were awful quality and some that were just different items to those in the website photos. I have been in communication back and forth now for months with this company. They will not offer a refund until threatened with claiming the money back through your bank of trading standards, then they attempt to barter with customers about how much they will refund. Eva at customer services was polite and seemed to want to help. Finally, in my case they agreed to a refund if I returned the items (at £16 cost to myself) but all I received was a partial refund of one item. I will be seeking a proper refund with the bank after all and reported the company.

1
Date of experience: Dec 02, 2024
Alaina Howard
Absolutely no way are these good…

Absolutely no way are these good reviews genuine, I’ve bought some tat on the internet in my time, but this was by far the worst. I wouldn’t have minded if it was low cost like other sites you’d expect it from but it wasn’t! Majorly over priced for just the worst quality products I’ve ever bought online. It is absolutely a scam.

1
Date of experience: Dec 01, 2024

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