Review Time
Firstly the company took several weeks to deliver the products, despite a reminder email. When the product finally arrived we were on holiday. When we came back from holiday we wanted to send the products back, as we had purchased similar on holiday. SC said "no", 2 week rule. As we could not send the products back my wife tried on the products and they were ill-fitting and cheap rubbish, which are now in the bin. I would not recommend wasting your money with this company.
They advertise everywhere on their website "14 days money back guarantee" and "100% SATISFACTION GUARANTEENot satisfied? Returns are quick and easy to arrange." Don't trust them, it's a big lie. I ordered 3 bodysuits from them. I opened one and just by touching it the quality was really poor, scratchy fabric, didn't even want to try it on. I immediately contacted the customer service and explained I wasn't satisfied at all and I would like to start te return & refund process. This is when they explained that I can't returned the items for hygiene reasons (which I understand). They said that I could only return the items if the parcel wasn't opened. How am I supposed to assess to see an item and assess whether I like it or fits without opening the parcel.Save yourself some time, do not purchase anything from them.
Would give zero stars if I could - DO NOT BUY FROM THIS COMPANY. Absolute shambles - customer service is a joke. I emailed on the same day my items arrived to say I had changed my mind (they took so long to arrive I didn’t even try them on, and had since started doubting my £75 was spent with a legiitnate company - wish I’d read reviews before). I stated my items were unopened - took days between emails to get replies. They told me my items didn’t qualify for a refund and best I could get was 15% back?!! THEY ARE UNOPENED AND WITHIN 14 DAYS! I have now been waiting two weeks for this suppoosed refund - I have emailed three times to chase and guess what, no response. How is it legal to rip people off like this. Disgrace of a company
I have had a bit very bad experience with the seller I initially paid for 3 items (£75 deal) and paid £5 for postage security. I received a notification to say that my item had been shipped and it took something like 10 days or more to arrive as it was coming from China, the items appeared on the website to be a good quality and the price was quite costly. The website advertises as it’s an EU country however you can clearly see when it has been posted that it’s coming from somewhere else - which did not really matter as long as items were of good quality.I had trouble with the delivery as a photo was taken with the item on my doorstep. However when I arrived home shortly after the item wasn’t there. I later found this item in my general waste bin!i’ve taken the items out of the packaging. One of the items is quite nice. That is one of the night dresses however the sizing is a bit off - little bit larger than expected for a medium. The other two items I ordered was another night dress and underwear set these were also ordered in a medium however the sizes completely different to the night dress that I think is the better quality like Dress , one of the dresses is tiny and so is the underwear. In fact when I tried it on one of the clips was loose and as soon as I clipped it - it bent. In summary the size is completely wrong for the garments. The sizing should be consistent so you order one size that fits you.I’ve tried to process a refund using PayPal as you usually use PayPal to have protection. this is my first experience with a bad seller and PayPal supporting the seller. I am asking you to hopefully protect any future buyers. I bought this product after seeing on Facebook for a few days. I wish I never bought it now. I’ve wasted my money. 😢
I would give zero stars if possible. I have ordered a body suit using their size indications and the fit was completely wrong. I would like to return the product and receive a refund since the sizing seems completely off and they are not letting me do that, saying it goes against hygiene standards. I have tried the body suit with underwear on and either way, how are people supposed to make sure it fits if not trying it on first?I am shocked of how poor the customer service and return policy is. I will never order from this website again and advise friends the same.
Bought 3 sets from here for a surprise for the mrs. None of the pictures look anything like the product. Verh very cheap made stuff from china. Refunds say 14 days from receipt yet it took over 14 days to even be delivered to me. Do not buy from here
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