Review Time
I have great experience with Sector Alarm compared to other companies I was dealing with. I appreciate your great customers service, each time I'm calling everyone is polite and helpful. I had completely different experience with Securitas D. company, their agents many times hangup call if they do not know how to help.One of your agents is truly amazing, her name is Yamila from Churn & Portfolio Department. She handled very well ownership change , was in contact with our Law Firm for few days. Well done Sector Alarm I can tell your staff members are happy !
Hello. Mr. Carlos,the technician you sent to change the alarm system was a professional in this field and very polite. He answered all our questions patiently and only left after he was sure that we understood about the functions of the system. Thanks to sector alarm.
We had an attempted break in by suspected squatters. They turned off our electric from outside the house. The batteries ran low on the alarm and even though it was urgent as we worried that our house was being watched the alarm company refused to come out to replace the batteries immediately. They waited 6 days before sending an engineer to replace the batteries. I believe the real test of your Alarm company is the support you receive when you have an emergency. Sector Alarm failed us miserably on this occasion.
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