sennheiser.co.uk

1.4
1.4 Based on 181 reviews

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Average Rating

1.4

/
5

181 Reviews

5 Star
7%
4 Star
2%
3 Star
1%
2 Star
7%
1 Star
83%

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Clay
Abismal Customer Service - waiting 3 months for an…

Have been waiting 3 months for an update on the warranty repair of my hD250BT headphones. Customer service is abismal.

1
Date of experience: Apr 14, 2023
Selma Reed
Bought the Momentum True wireless

Bought the Momentum True wireless. year one they had issues had to send them in for repair and less than a year after that the replacements are messed up and now they out of warranty and want 160 bucks per replacements. Done with this company's this will be the third set i will be throwing away and last.

2
Date of experience: Mar 10, 2023
Canute Wright
Long long time user and fan..

Long long time user and fan... Long term I mean LONG .. 45 years ...Always had an excellent customer service, for me it was another reason to buy ... Have a problem with my momentums, so 3 o'clock Friday afternoon rang them and the reply was 'sori we only operate 9. 2 5 Monday to Friday....'REALLY.!!!.. Bac awhile retailers were telling me they had reliability issues they over came it... They need to address this service issue.. else I for one will never buy again ..

1
Date of experience: Mar 10, 2023
Tucker Lewis
Terrible products and worthless warranty

MTW3s terrible quality. Painful warranty process and scammed with replacement set being used and having the exact same fault as the pair I returned. They hadn't even bothered factory resetting them.

1
Date of experience: Mar 08, 2023
NeeZixX
Bought Sennheiser Momentum TW3 earbuds.

Bought Sennheiser Momentum TW3 earbuds.Quite costly for a student, so kind of expected better.The main bit I object to is having to register to use the advertised zones feature, and it is a must-have for my daily routine. It feels more like an exercise in data collection, which it may sell to increase its revenue.Sennheiser should not sell a product with a feature that requires registration to use. Doubt I will ever buy this brand again.

1
Date of experience: Feb 21, 2023
Edith Fisher
Wish I had read their reviews on here first!

I bought an SP20 mobile conferencing system, brilliant products and cannot fault in anyway, really it was expensive but every bit of the Sennheiser quality.However, their support is shockingly bad as you end up in a rat run of nowhere, no one wants to know or lets you contact them, "eventually" got through to a company called EPOS and unless you have a list of things they won't talk to you, after weeks of getting this far I am going to give up and try a Jabra device

1
Date of experience: Feb 20, 2023
JP11
Bought headphones and wanted to return…

Bought headphones and wanted to return them, waited 2 weeks for a label and exchanged multiple emails and still wasn’t able to return.Did a credit card chargeback instead.

1
Date of experience: Feb 17, 2023
Albina Baker
Impossible to speak to customer services and return item(s)

Purchased some HD600 headphones from Sennheiser. Changed my mind and trying to return them. The link for the returns label doesn't work and trying to contact Sennheiser/Sonova is impossible. I've tried various telephone numbers, email addresses and chats. No response, absolutely ridiculous. Once/If I manage to return the headphone, this will certainly be my last Sennheiser product.

1
Date of experience: Feb 17, 2023
Evan Patterson
Please never buy from here

Please never buy from here. The product broke within two weeks and customer service simply dont respond. When i originally purchased this product, they did not send me a single confirmation email. I asked for a confirmation email, They never got back to me.Now that i need to return these (as allowed due to having the warranty), i need PROOF OF PURCHASE. In other words, i need my email confirmation (which i never got given) or a receipt (which i was never given). Terrible, Terrible customer service.

1
Date of experience: Jan 24, 2023
KH69
awful customer services

awful customer services, purchased momentum 3 headphones in white, just wanting to swap to black version. chatbot is useless and nobody to contact. Decided to return the item instead.global-e service- portal at first did not work, then when you find the returns it flips into Dutch, where the crafty default setting is that you offer to pay your own return rather than the gratis DHL service.Would have stuck with the headphones in a different colour- however the whole customer service experience has persuaded me to look at another manufacturer (B&W/Bose/sony) for my new headphones.

1
Date of experience: Jan 13, 2023

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