Review Time
If I could give no stars I would.DO NOT USE THIS COMPANY I placed an order for headphones which they sent out by UPS who offered me no flexibility or options about delivery and then stated that I failed to be in on 3 occasions when they were not prepared to allow me to choose a more suitable delivery option. I contacted Sennheiser customer services 4 days ago and am yet to receive a reply. I feel like I have been scammed.
This company is fake and illegal! They have deleted my review from their website!! AVOID Sennheiser!!!!I will be adding my review here as well. **Ambeo Plus Soundbar**I purchased this item on the 30th of August 2023, and in less than 3 months, I have issues with the soundbar. It's either the unit or buggy new firmware update, but unfortunately, no one helps, nor Richers Sounds or Sennheiser directly. Issue: When watching & changing TV channels, Netflix, or playing music via Spotify on the phone, using the Sennheiser Smart Control app, the soundbar speaker its popping a muffled/click noise. When changing TV channels, even if the TV is on mute, the soundbar is still making this noise through speakers. Also, on Netflix, if I skip to the next film or pause it, Im having the same problem. Troubleshooting:I factory reset the device, registered to smart control app and calibrated once again, unplugged from power for 1 day, tried different HDMI cable and port within the TV (LG OLED G3), same issues! Updated smart control app and latest soundbar firmware also. I assume these issues are related to the latest firmware update because if I connect to the soundbar via Bluetooth (not using the Sennheiser app), the issue is gone.Upon checking, a few customers are complaining about HDMI on this particular Soundbar, its a shame on a Premium product, especially at this price point, to be having these problems. The soundbar & sub came really quick, very well packed. I was impressed about that!! The design and built looks good.The Ambeo sound is amazing, especially when you are watching Dolby Atmos content, but unfortunately, this item should last more than 2 months.I do not recommend this soundbar to anyone unless you end up arguing with the seller and ask for a refund because Sennheiser never responds to customers and deleting your review!!
what a shame all these reviews, i bought sennheiser headphones a few decades ago the foam rotted but the sound was magnificent they were quality. i thought i will buy the brand again? maybe not now. they dont care now reputation is built, maybe?
Flippant customer service that try and pass the buck constantly... I'm on my second of tw3 and momentum 4s, issue with the m4s is bad implementation of Bluetooth, no other earphones ever used have had the crackling issue I encounter, sennheiser try to blame win11... and the tw3s yet again have started creating a pulsing chirp in the right bud (same as last pair) and unbalanced audio... sick of it.. swapping for sonys
Purchased an Ambeo Plus soundbar some months ago. Very expensive and, in theory, high end sound product. Absolute lie. The product freezes from time to time due to a firmware problem reported to Sennheiser by many other buyers. Support does not exist. They do not reply emails, do not provide a phone number and DO NOT CARE AT ALL ABOUT THE PRODUCTS THEY SELL. Think twice if you are planning to buy anything from this brand.
Never again. I returned my SportTrue wireless earbuds as one had completely stopped working. It took them 6 weeks to find them in their warehouse to acknowledge receipt and then they told me if I couldn't prove the purchase there was nothing they could do with them, despite indicating that they would be repaired for a fee if proof of purchase couldn't be provided. I bought them at an airport a year ago, obviously don't still have the receipt and my bank statement just says duty free £xx... apparently there's nothing they can do though which is ridiculous. Just repair the ear buds that shouldn't have broken in the first place and charge me the cost. Terrible customer service, this has been going on for months now with no end in sight. I will never buy from this company again.
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