Review Time
Great price for 2 new tyres but the balancing done on them was awful. Had the tyres put on Saturday and didn't drive at any speed home so didn't notice any problem until I set of to work on Monday. The car was undriveable at 60/70mph (Great on a 150 mile motorway journey!) and working away all week meant I had to pay another tyre garage £24 to balance them. Was told they had never seen so much weight put on the inside of one of the wheels. Car now drives perfect again.
In July I had 4 new tyres with free valves brakes and pads fitted at our Lancing’s Brighton Rd branch and experienced significant tyre pressure drop on both nearside tyres after a couple of local drives and a returning Essex drive the following week. Despite returning twice for these tyres and valves to be checked the issue remained and by my third return the branch proposed a new remedy however by then I’d lost trust despite always using Setyres over the last 18 years. I emailed head office to advise my issues.... from that point the Deputy Area Manager immediately contacted me and from then to now I am a very satisfied customer. Sam listened to my concerns and suggested a way forward for me to consider. This included Sam giving me a practical demonstration of his proposals (as I have limited trade experience) at the Lancing Business Park Trading Estate branch at a time which suited me. With my consent, Sam arranged the relevant service and checks with another review a week later, by which time it was clear the nearside tyres/ valves problem was rectified. In addition he followed up with a courtesy call. I count the measure of a company by how they deal with any customer’s issue which might arise later and how they take timely steps to address the matter to the client’s full satisfaction. My trust in Setyres has been restored as I was treated respectfully and considerately leaving me feeling a valued and valuable customer.
Havant Setyres Paul was so couldn’t care. I ordered 4 tyres and spent hour researching and was very specific on the tyres I wanted but he had to order them in, during the fitting I noticed they were wrong tyres went to office and was told well that’s all we got so we will send them back if you want, at this point tyres were off wheels the tyres taken off were possibly illegal so I felt I had no choice. Paul really came across “he did not care” he had the sale, I will never set foot in Setyres again. I even sent an email to head office never even got a sorry.
SEt Tyres TonbridgeHas to be one of the best SE Tyres in the country. I wouldn't go anywhere else to get my car repaired. They are completely honest and transparent. Peter the manager has a fantastic team that all work to the highest of standards for the customer. As a female motorist I've had my fair share of rip offs from other garages in the past. SE Tyres Tonbridge has had many opportunities to gain work from concerns I've had with my car. Most times there has been no work needed. When work is needed, it is shown to me and explained to me in a way I understand without making me feel stupid. You will never feel any pressure to get work done there even if it's needed. I can not praise this garage enough. 11/10
I used the Sevenoaks branch and received amazing service from Gary and his team. I was having ongoing issues with a well known National second hand dealership that I had recently bought a car from and these guys gave me all the advice and evidence I needed to get the problem sorted. Nothing was too much trouble and I would recommend them to everyone.
Absolutely amazing service. I especially want to thank Pete as he has the best customer service I have ever received. He took so much time to sit with me and show me the parts of my car and explained how they work etc, which for me was never something any other garage had ever done! I would also like to thank Michael who again is so efficient and very helpful. SE Tyres you are fab and I will only come to you in the future.
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