Review Time
Setyres - Farlington BranchAlthough they’re always busy, that’s actually reassuring. I dropped in to have the rear tyres checked following an MOT advisory. At first glance, the tread depth and wear looked fine to me, but after inspection they identified that the tyres were actually “out of shape” — something surprisingly common, yet completely new to me after all these years.The young technician wasn’t entirely certain, so he called over the lead technician, Jim. I really appreciated this, as it instantly inspired confidence. Jim clearly knew his stuff and logically explained why tyres can deform like this, accurately linking it to my driving habits. He even asked if I’d noticed a droning noise that sounded like a wheel bearing — which was spot on. I’d had the car at a specialist just days earlier, and they’d said it was likely either the bearing or, more probably, the tyres.I also mentioned that I’d been meaning to replace the battery for about 18 months. Again, my limited driving habits were identified as the cause, and the diagnostic confirmed the battery was at end of life. A replacement was ordered while I popped to the local shop for a sandwich. By the time I returned, all the work had been completed.The service was impressively fast, polite, and courteous, with excellent technical knowledge throughout. I also really appreciated Jim’s honesty when I mentioned wanting some high-end tyres — he talked me down to a more sensible option that better suited my driving style. It was clear they weren’t trying to upsell unnecessarily.As it happened, another customer was experiencing exactly the same battery issue, which only reinforced how transparent and genuine the service was.
I visited the shop in Tunbridge Wells and was surprised to find that changing my oil took 4 hours. It's essential to be aware of this issue. The man at the reception was also handling the tasks of a mechanic, but he struggled to unscrew the sump. I don't understand how that works—if you're in the reception and mechanic role, how is that my problem? Why accept bookings if there aren't any mechanics available?It took 4 hours to realize the service couldn't be completed! I also requested someone to check my tire, but my request was completely ignored. I've been driving with a nail in my tire (back)for over a week and a half, till today.This experience needs significant improvement.Then another day in same shop all were fine(I changed my tires (front!)
I went to the shop in Farlington and had to leave my BMW with the guys while I nipped off to do other jobs.The NSF tyre was dead flat and I was expecting a fairly hefty bill.When I returned I was shocked and very pleasantly surprised that they had managed to do a repair and the cost was only a fraction of what I had planned for, true honesty and great service, highly recommended as they could have pulled my pants down but chose to be honest and look after the customer.I didn’t get the young lad’s name but he was polite and very careful with my car and a great representative for SE Tyres!
I phoned ahead to ask if it was a good time to pop down and was told anytime today.When i arrived a delivery van was unloading tyres, not one person had the decency to let me know how long the unloading would take, i left after 35 minutes. Wont use them again, they are normally very reliable and friendly.
Claim your business profile now and gain access to all features and respond to customer reviews.
slingmods.com
ronbrooks.co.uk
unagiscooters.com
sytravelmaster.com
sixt.ch
bestwayautotransport.com
jueliangkuqwm08.myshoplaza.com
profusionexhausts.com
ezybook.co.uk
bmwdarien.com