Review Time
Needed two tires for my van. phoned setyres for a quote was told they had plenty in stock asked for the price of the budget tyre and was told £70.00.Said I'll be in Tomorrow to get them fitted.went in to get them fitted now they are £80.00 the chap said they were never £70.00is this a Dishonest ploy to get business?
My first time at Setyres and I am an instant fan! Great staff, felt very comfortable and in good hands. Really chuffed to learn I only needed a puncture repair and not a new tyre! Based on this initial experience I would definitely recommend. Hands down a better service than anything I've received from any of the 'major players' in the tyre business. Just turned up and was back on the road in half an hour - you can get quicker (and cheerier and more professional) than a KFF!!
Horrible condescending rude man. I spent £20 on getting a puncture mended a few weeks ago on a tyre that I thought at the time would need replacing but they mended it and now I've just been told it does need replacing when I took car for its MOT the tyre should obviously have been replaced when it was punctured as I had said at the time but they told me that they had mended it instead- and NOW they tell me the tyre needs replacing, so the money spent on patching it was completely wasted.When I tried to discuss this, I got a lot of 'Listen darling' type aggression even though I was crying by this point and then got told to Grow up, twice. Absolutely stunned to be treated like this when I was only trying to talk about the tyre as felt I had been poorly advised previously and wasted my money.I literally ONLY took my car to this branch for the first time because the same man had seemed so friendly and pleasant when I had had the tyre fixed.Absolutely no reason to take such an aggressive tone with me. He initially apologised when I asked him not to speak to me like that but then went on to raise his voice at me repeatedly and then tell me to Grow up, twice.Disgusting treatment of a customer, I won't use again and would recommend people to AVOID, especially women.
Heathfield branch staff are friendly, helpful and know what they're on about. Manager there went above and beyond and saved me a load of dosh by removing the wheel locks from my car withiout they special lock socket which I had lost. Price for tyres was actually better than Asda or Black circle which I have always used in the past. Will use again.
I had been going to the St Leonards branch for a few years for tyres and service/mot's. I changed cars and had mot done. Failed on cv boots. Told them just to do the job.Collected car later in day seemed ok, new mot triffic.About 4 months later the n/s cv joint started making noises. Ordered two new driveshafts and decided to fit them myself.On removal of the OLD shafts, all 4 gaiters were shot.Not bad for 4 months. The gaiters were held in place by some random clip that had not been fitted properly and all the grease had escaped.Thanks Setyres hope my £200 hard earned was worth losing a customer over. Won't be back EVER
Visited Hove branch for 2 new tyres and 1 puncture repair. On my way home I noticed that my car steering felt very strange. On checking the tyre pressures I discovered that the 2 tyres on the front were dangerously over-inflated to 46 & 44PSI & the repaired tyre 40 PSI air pressure. They had not even bothered to set the pressures correctly for my vehicle or even close. They also left sticky black rim sealant on my wheels. I contacted Setyres head office who clearly didn't fully read my email and suggested that I return to the branch "at my convenience". What would have been convenient for me would have been to do their job properly. I would seriously avoid Setyres who not only messed up but also don't seem to care about messing up.
Setyres in Sevenoaks (Bat and Ball) get five stars from me - really really good service - they got an unusual tyre in very quickly and sorted it. Plus our Daughter and Daughter in law have gone there with small children in the car - with punctures etc - and the guys at Setyres were great!
Horrific customer service at Maidstone branch. Rude staff, whilst trying to explain what I needed (despite calling in advance and speaking to someone already) I was told to leave so they (two customer service persons present) could serve someone else. Disgusting attitude, avoid at all costs
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