Review Time
The sharp washing machine I purchased stopped working after 3 weeks, I wanted to return the washing machine because the engineer they sent said it’s a common fault and to return it because I’d have consistent problems with this model, i spoke to a customer advisor called claire this morning as I have been chasing them for an uplift number sharp told me I needed to get the machine taking away, I phoned 0333 577 7230 on Tuesday 22/5/24 at 9.26 am and spoke to claire who was beyond rude, she told me that I couldn’t get an uplift number and I couldn’t speak to the manager, she also hung up the phone on me, I was so upset! Claire refused to help me and was so unnecessary horrible to me, I will have to contact the consumer council to have this issue investigated
We have a tumble dryer which is still in warranty but has stopped working. Sent an email to the warranty mailbox and promptly got a call from a company called Pacifica who Sharp clearly pay to deal with repairs. Two months later, we’ve had four appointments with Pacifica where no one turned up, and Sharp are ignoring my emails. I will NEVER buy a Sharp product again.
My washing machine of 8 months broke, I have waited over a week for the company to send an engineer out! I had a message this morning to say my engineer would arrive between 9am and 11.25am! He didn't arrive. I clicked on the link in the message and it said I was the next call, then I received a message from the engineer to say due to a technical fault I had been given the wrong time! It would be between 1.09pm and 4.09 pm. I rang Sharp at 12.30 to see what was going on to be told they couldn't get in touch with the the engineer, but had left a message for him to ring them and they would then ring me, at 3.30 I rang Sharp again to be told they still couldn't get in touch with the engineer!!! But he was definitely coming to me today. It's now 5.40pm no engineer and now phone call. So my review is what a rubbish company. And I will be seeking further advice. 🤬🤬🤬🤬
Absolutely appalling customer service, ordered a fridge/freezer from Currys which was delivered on 05/04/24. My daughter who was in to recieve the order said the delivery driver was rude and bashed the fridge all the way up the stairs (we live in a second floor flat). Once installed (I paid Currys for installation) the fridge didn't work. The light turned on but not matter what we tried it would not get cold. I immediately phoned Currys on learning this and was told they were unable to do anything and that I had to contact the manufacturer to get a code for repair or replacement. I find this ridiculous as Currys sold me the fridge. They told me they could send an engineer out to see if it was fixable so I agreed, I desperately needed a fridge and had been without a working one for over a week at this point. Two days later they sent the same delivery driver (not an engineer), who confirmed it was broken and said he didn't know why they sent him. I contacted Curry's again and they said there was nothing they could do and I would have to contact Sharp the company that made the fridge. I did this (this took me three attempts as they kept hanging up on me). By this point I just wished to return the fridge and go elsewhere for another. Sharp told me again they would need to send someone out to confirm the fridge was broken and couldn't be fixed. I explained I just wanted to return the fridge and Currys had already confirmed it was broken. Sharp said they had to send an engineer out but they couldn't send anyone until 18/04/24. I explained that was ridiculous. We are a household of three one of whom is 8 months pregnant and we must have a working fridge/freezer. I told them I was going to buy another fridge so they could by all means come and look at it but I was not keeping the broken fridge. On 17/04/24 I received a text message cancelling the engineer and re-booking for 30/04/24. I live in a small two bedroom flat with my daughter and her partner, they are expecting a baby on 04/05/24. I brought a new fridge over a week ago from another company, it was installed perfectly and works like a dream (there was a minor dent in the door and their customer service was FANTASTIC). I know have a full size fridge/freezer in the middle of my living room and we are about to welcome a new born baby into our home. Neither Currys nor Sharp seem to care remotely or want to come and collect the fridge. I may end up having to leave it outside at this rate but I have no intention of keeping or paying for this fridge and I will NEVER order from either company again!
Never buy sharp when it breakdown they use pacifica company they never repair machine I've been in bad position for last three months sharp is complete rubbish company to buy any electric goods this a special warning to public not buy their products thank u reading my review I would not even give zero
washing machine broken within less than a year, told it would have to be replaced.After 1 month still no idea when I will receive a replacement. Called customer service team - yet again - to be on hold for over an hour & got cut off twice. Still no uplift code!! was told to call back today (even though I said are you open as its Good Friday!! Oh yes someone will be able to take your call) -Well that was a lie as phone lines closed - so now will have to wait until Tuesday to try to get hold of someone & hopefully get this issue sorted out. Worst customer service I have ever had to deal with
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