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We have an extended warranty with a washer dryer and this is the 3rd time we have had to get it fixed for a recurring problem. Each time an engineer comes out he doesn't bring the required part... which is ridiculous considering it is the same problem each time so they should know the part they require. We have been waiting 4 weeks so far since our initial call to have the machine fixed. They are not forthcoming with calling regarding updates, I have spent a huge amount of my time calling and being on hold for updates. When an engineer came out )2 weeks after our initial call) it was scheduled 9am-11am. He didn't arrive until around 4.30pm and only with an excuse of "sorry my phone didn't charge". We waited a further 2 weeks for him to 'schedule a return' with the correct part. I rang Sharp every day and they said they didnt have an update until yesterday. We now finally have a scheduled return date of 30th April which will be over 5 and a half weeks since our initial call. I will not hold my breath. In the meantime I have been unable to use my machine and have been making a 40minute round trip to my sisters for her to do my washing. I currently have several piles of dirty washing all over my house. Sharp seem to think a washing machine is a luxury and not a necessity!! Absolutely disgraceful and the next time it breaks we will not be purchasing another Sharp!!!!!
My sharp washing machine broke a month before it was out of warranty. I have taken insurance too just in case it was accidental. They have promised me a 3 hour window the day before which the time now has passed to receive this slot and yet they state on their website that if I cancel that day I may still be charged. I called them today to tell them I needed a way to cancel or postpone as I have an emergency vet app in the morning and there was nothing on the message apart from the fact he was due in the morning. I have taken the day off work for this and will loose over 200 and yet they can't do their job and lie. I'm disgusted with them. They say you will receive the message by 6pm but their lines close at 5pm. Joke. Not only are their products useless and don't last but their customer service is just as shocking
I wanted to add my voice to the various comments regarding Aquos TVs. The one I have is a piece of junk and has been from day one.It has always ‘lost’ it’s tuning of stations. Chunks of the list of stations will just disappear so you have to re-tune to get them back. Totally random. Sometimes it will lose a few, sometimes half the channels etc. the most annoying thing is when it just ‘hangs’ on the channel list. The ‘roundel’ in the top right corner spins permanently with a ‘loading’ message. This does not clear at all. The set is completely unresponsive from then on. It will take no notice of any other remote button input. Not even the ‘off’ button. The only way out is to completely unplug the set to a total power down. It has a ‘record to usb’ function which works if it feels like it. It will show ‘program saved’ and show the little record icon on the channel list, but 50% of the time absolutely nothing happens and nothing is recorded. If it does record something it doesn’t show on the record list (so can’t be deleted) although it can be played back. Oh! The list goes on and on.This is undoubtedly the worst, most unreliable set I have ever owned and after 18 months I am thoroughly tired of ‘fighting’ with it all the time and it will soon be heading for the dump. It’s criminal to scrap an 18 month old TV, but I can’t even give it away to family or friends because I know they will become as frustrated with it as quickly as I did.As others have said, any attempt at help is totally futile. I’m sure my 10 year old nephew is more tech-savvy than sharp’s ‘customer service’. I’ve tried an internet connected firmware upgrade but nothing fixes it.Another sharp product? I don’t think so!I cannot remember being so bitterly disappointed with any other product I’ve bought - ever.
Washing machine deemed unrepairable after less than a year. More than a week after still have not heard from them with an uplift code, so that it could be exchanged. On hold for customer services for over an hour. So far still holding
After reading the reviews here I was dreading trying to get our heat pump dryer fixed after the capacitor failing after just 1 year. It was difficult to initially get through to the warranty team but once a repair appointment was booked with Pacifica who completed the repair, the process was really straightforward and it was fixed in about 2 weeks. The communication from Pacifica was also excellent.Yes it isn't ideal that the dryer stopped working after 1 year but thankfully the Sharp guarantee covers for 2 years unlike other brands.In the future, I would likely just go back to Hotpoint, Indesit or a different brand for other appliances due to the overall poor reliability this dryer appears to have so far.
The worst customer service ever. Have had two brand new tumble dryers delivered to me faulty. Curry’s replaced it the first time, couldn’t get hold of sharp at all. Sent out an engineer the second time told me the heat pump needs replacing. Why does a heat pump need replacing on brand new product? Haven’t been able to get hold of anyone since. The engineer himself said sharp just stick their name on the tumble dryers and don’t actually make them, he has no training. Said I should have gone to John Lewis.
Sharp tv warranty registration don't work .I have tried several times to register the new tv but when you are asked to pick your product from the list, tv's are not listed . I tried to contact the Sharp customer service but you need to complete an on line form in the form it ask you for your email address but my email address keep being rejected and asking for none consumer email . I think the sharp website is all messd up and customer are left without any form of contacting them .I tried to phone them but the call centre is in US. Therefore I hung up I didn't want to run up a phone bill .Shocking !!!
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