Review Time
Would give MINUS 5 star rating if I could.Bought washing machine in March this year, and already 2 faults.BEWARE as well - their "customer service email" address helpdesk.GB@sharphomeappliances. com does not exist !!! Even though you get told while on the line that thisis their email address, and it's also advertised everywhere, that this is their official email address - but emails get returned UNDELIVERED!Coustomer service is non-existent. You don't get ANYBODY competent on the phone, they keep putting you on hold. I was actually eventually able to register my warranty for the washing machine, and "make an appointment for an engineer" but they never sent anybody out. I was told i'd receive a text the day before my appointment, which never happened, and then nobody turned up. So I wasted ANOTHER full day, trying to get through to customer service, who then "apparently" try putting you through to either the warranty team or to the technicians, but then eventually kick you off the line.Eventually was able to get an appointment with Pacifica who thankfully came to firx the machine - but again another week later!Although I'm slightly suspicious, as I think it was Pacifica I had been put though the week before and didn't turn up then. Also, when you call Pacifica, the same happens, that you either can't get through for hours or then are being kept on hold and transferred.Will definitely never get a Sharp appliance again.I never ever had any problems with my old washing machines (Hotpoint, Whirlpool and Indesit), they literally just broke down eventually due to age, but never any faults.
Bought a Sharp dishwasher with a 2 year warranty a year and a half ago. It’s now broken and I can’t get hold of anyone to claim on the warranty. I have emailed the address given and phoned the number on the warranty information. Sharp ignore the emails completely and the phone number just hangs up. Disgusting customer service.
Bought a new Sharp TV. It has been a problem from day one,if I had £1 for every time it has locked up and needed powering down I would have enough extra cash to buy a decent one. I should have gone down the change route but because I mounted it on the wall and have been in and out of hospital numerous times I never got round to it. Now my illness has taken over and I haven't the strength to take it off the wall.
Two regular 40° washes take longer than a 7 and a half hour working day. The Fast 60° program can be changed to 40° but then it will only spin at 1200 rather than 1400 and has to be re spun. Sometimes washing doesn’t even feel wet all the way through and I’ve had lots of issues where it flatly refuses to spin correctly (it took 5 1/2 hours yesterday to eventually get one thin bath towel and a very small pad from the dog’s bed to spin)Installed by AO engineers who gouged the wooden flooring in the kitchen. And after just one month it started squeaking (engineer due this Thursday)All in all the worst washing machine I’ve ever had the misfortune to own
hi. please don't buy anything from sharp products.. because one's you have. you will cry hol life ..I brought clothes dryer 2020 December with 5 years warranty (electro depot Anderlecht, Brussels, Belgium) I called up to electro depot lot of time they said contact to are service contractor..I contact to service contractor office lots of time they have given whatup number as well...just resvied massage from them wait tactical people are busy ww will get back to you very soon last three weeks. same things..than I tried to contact sharp company in Belgium they said please fill contact form I did it .. after they said we can not do anything you have to contact electric depot Anderlecht..sharp service is big zero ...
SHARP YC-MS01U-S Compact 20 Litre 800W Manual control Microwave, 5 power levels, defrost function, LED cavity light - SilverThe glass round turntable plate kept slipping off the fixings very easily. This Microwave worked well for about a year, then noticed paint peeling off the front lower edge. Then a couple of months later noticed that the paint on the floor of the microwave was bubbling up, and going to peel off !! Wrote to Sharps, but of course it is out of Warranty...just ! Sharps should be ashamed to produce a LOW quality product like this .
My television was six months old in warranty and was told by Paul in customer services they do not repair or replace t v s over 40 inches as they would get damaged more in transit so what do we do.The customer service is terrible I even went to citizens advice they put me on to consumer Scotland and I was taking it further.I am a 63 old disabled pensioner and I spent two days on phone and no Resolution from them.Please don t buy sharp t v s
SHARP 4T-C43BJ6KF2FB TVThis TV was the worst purchase ever, it has always been really slow and buffers constantly, you can't download new apps that aren't preloaded and when it was just over a year old I kept getting messages it did not recognise the internet password even though there is nothing wrong with the password which worked fine on a box connected to the TV. Due to being well within the warranty period when the internet issues started, I contacted customer service, emails were sent back and forth for months (a delay on my part due to health issues) but I was given instructions for a hard reset of the TV which worked again for a few weeks and it started losing the connection again! The only way to get it back is to turn it off at the socket for minutes or hard reset (the socket is behind heavy furniture so not feasible and I should not have to do either of these!!!) This time I was told they would provide me with updated software but it turns out that even though I can provide all the TV details as seen onscreen including the CURRENT SOFTWARE version etc, I actually can't get the updated software because I need the serial number of the TV which is currently located behind were the wall mount connects to the TV so it can't be seen once mounted!! This is such a bad design fault!!! So now I am left with a useless TV that loses the connection every few weeks due to being disabled I can't get it back down from the wall mount to gain access to the serial number, which seems mute given I have proof of purchase and the current software information. Paying someone just to remove the TV to find the serial number would be almost as much as a new TV.
Warranty support is non-existent. Trying to have washing machine repaired. Emailed over 3 months ago but no response. Tried calling multiple times and get an answer message "Sorry your call cannot be taken" ! Very bad after sales customer service.
I bought a sharp TV a while ago, to my regret, when I switch on it asks me if I want to shut off, then, when you want to shut off it takes sometimes five or six attempts to shut off. Then when I shut it off it comes back on again. I'd say don't buy a Sharp television.
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