Name: shein.se
Telephone: 000000000
Rating: 3.3

Chas Sanders Guest

Never received a refund on $400 worth of purchase that I returned

I purchased about $400 worth of merchandise and returned $350 of it in the original box using SHEIN’s provided UPS return postage. The website later showed the items were received and passed inspection, but my refund remained “pending.” Over the next few months (this started in June 2025) I spent countless hours emailing and using live chat — I can’t even count how many times. Each time I was told they would look into it, then asked for more documentation (which I repeatedly provided, including the UPS tracking number). Ultimately SHEIN claimed the returned box they received was empty, yet I did receive refunds for two items only. I repeatedly explained that everything was sent together in the original box, but the back-and-forth continued with no resolution. After months of wasted time and effort, the issue remains unresolved and I gave up.If you value your time and want reliable customer service and refunds, be cautious. My experience was stressful, time-consuming, and unsatisfactory.

Date of experience: Jul 01, 2025

BR Guest

9 months ago

reported a review below and the reply…

reported a review below and the reply said to go to customer service to solve issue. went to customer service told him the issue we spoke for abit and he left the group chat. unproffessional and wont deal with issue.

Date of experience: Jun 30, 2025

LC86 Guest

9 months ago

I love all the clothes and items that i…

I love all the clothes and items that i bought from SHEIN. Fast delivery Thank you💝💝

Date of experience: Jun 27, 2025

Charlene Coleman Guest

9 months ago

The quality of the products was really…

The quality of the products was really cheap. 😒 please don't make and use poorly products. Let us trust you. Thank you in advance

Date of experience: Jun 22, 2025

Ethel W. Guest

9 months ago

I hope this message finds well

I hope this message finds you well. I received my delivery on June 19, 2025, for order Upon checking the package, I noticed that several items I ordered were missingCould you please confirm when the missing items will be delivered or provide an update on their status? If there was an error with the order, I’d appreciate guidance on how to proceed, whether through a replacement, partial refund, or another solution.

Date of experience: Jun 20, 2025

Niles Powell Guest

10 months ago

Very good and fast service

Very good and fast service, top customer service focused on customer satisfaction.

Date of experience: Jun 19, 2025

Petunia Wilson Guest

10 months ago

I once ordered from the store

I once ordered from the store , for the first time I was scared of maybe getting the wrong material or wrong size but luckily the store has reviews online which made it useful to identify what size might be best for me. And the discounts help and the delivery came good and on time and I loved all my orders.