Review Time
Very legitimate firm, acts quickly, resolves quickly, I am a very happy customer. I own a Shopify site and we do hundreds of orders a month, and packages get lost all the time, and Shipsurance really helps me sleep at night!
I shipped my package via UPS through Pirateship, with insurance provided by Shipsurance (purchased through Pirateship as well).I have tracking information where UPS has clearly stated that they damaged the box and lost all of the contents. With that said, I have spent the past month now trying to get reimbursed for my damaged package.Shipsurance is being a total hassle over this, wanting proof that my customer paid for the product, and even after providing this information, now wanting proof that I actually deposited my customer's check. This is absolute absurd.The facts are simple:1) I paid to have the package insured2) It does not matter whether I was shipping to a paying customer, or a non-paying person... I paid for this package to be insured.3) It does not matter whether my customer paid, when my customer paid, when I deposited my customer's payment... I paid for this package to be insured.The resolution is simple: 1) I shipped a package, and paid to have it insured2) UPS admitted they damaged the package3) I expect to be reimbursed for the cost of the package without being harassed about itSimply put, Shipsurance wants to collect money for supposedly insurance shipments but does not want to pay out when there is a claim.EDIT: In response to their reply... looking for my customer's payment, or bank records showing that I deposited it, does not verify the value of the shipment. What DOES show the value of the shipment, however, is 1) the amount of money I insured the package for 2) the invoice that I sent my customer (which I sent to you a month ago). Additionally, I sent a copy of the check my customer wrote, but obviously, all of this isn't good enough. EDIT (11/11/24):Claim was paid, although every time I have had to go through this process, it is quite a hassle.
Horrible. They ask for documents on clear damage. Box is smashed contents destroyed. Do not use these people go with UPS - much better service and attention. #shipsurance does not want to pay so they continually think up reasons to ask for another document. You provide then they ask for another document. they are hoping to tire you out so they do not have to pay. It is time consuming and irritating. I will no longer use Stamps.com because of this horrible insurance company.
We've repeatedly uploaded the documents requested and they continue to say they have not been received. Some claims we've uploaded the documents 2-3 times and they still claim they have not been uploaded. They have yet to respond with an answer after sending several emails asking what the problem is on their end. Zero integrity and terrible service.
I received a warning from Shipsurance stating that my claims ratio is above expected level. Not sure where it came from. My total claim with this insurance company is one after dozens of buys. If it cannot handle the claims, it shall not be in this business. Also, the oddest response from a broken set claim is that it would only pay one piece of the whole set value. I never had a bad experience close to it when I work with USPS, Fedex and UPS damaged item claims. Stay away from this company.
I want to share my frustrating experience with Shipsurance. Despite UPS declaring packages as lost or damaged, Shipsurance requires a signed affidavit from the recipient before processing any claim. This not only delays the process but is often impossible to obtain, leading to denied claims. Vendors are forced to reimburse customers within a reasonable timeframe, but Shipsurance’s 20-day wait period for filing claims is way out of line with the requirements of UPS or USPS, causing significant financial strain. Additionally, their retrospective audits and demand for repayment for claims already settled if the package is later delivered are both unethical and unfair, placing undue financial burden on vendors.Furthermore, Shipsurance requires an enormous amount of back-and-forth documentation and photographs, which seems designed to consume hours of a vendor's time, frustrating them and making the claims process even more cumbersome. Vendors who know that time is money find this approach particularly burdensome.For example, I recently received a notice from Shipsurance requesting reimbursement for a package that was eventually delivered after the claim was paid. Despite having no control over the delivery, I am now required to remit payment, which adds to the already significant financial strain.I strongly advise potential users to consider these policies before choosing Shipsurance for their shipping insurance needs. Their practices delay resolution, incur additional costs, and make it extremely difficult to get rightful compensation.The Shipsurance terms of service include the following relevant points:Claim Filing: Claims for loss must wait 20 days for domestic shipments (40 days for international) before filing.Affidavit Requirement: A claim statement or affidavit signed by the recipient is required.Retroactive Billing: If a package is delivered after a claim is paid, the vendor must reimburse Shipsurance upon their demand.
A $5000 guitar got broke in half by UPS! They refused to pay for it, they would only pay $300 to get it "repaired" !! I told them I paid for $5,000 in coverage, NOT $300.. They don't care! Greasy company and the women who work there are vile and uncaring!
After using PirateShip and Shipsurance for about a year, Shipsurance has decided to DROP our company for having the nerve to file a claim for a package that arrived damaged. They SEEMED like a better option in comparison with lower rates. Bear in mind, we've only had ONE prior claim, making this the second. (which I'm not expecting)I guess this company only works if you are lucky enough to never have missing or damaged packages. It is beyond pointless to buy insurance when the insurer will just drop you for using the service.We would recommend anyone not to pay for this sub-par service.EDIT: After talking to Shipsurance, they just reiterated that they will no longer support us. Their response is a joke.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
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