Review Time
Literally the worst insurance company I have ever dealt with and Pirateship should drop them and use another insurance company. I have paid hundreds of dollars for insurance over the years on shipments and the one time I finally have to do a claim, they are an absolute pain in the ass to work with. Literally obstructing my legitimate insurance claim and continue to ask for one more thing every time I provide all the evidence possible to move my claim forward.
I used pirateship that uses shipsurance. It's a TOTAL FRAUD! You will never be paid. It will never end. It's always another task, another screenshot, another picture, another document, another excuse for why it's taking so long. When you've completed every absurd quest you're sent on, and they can't find any reason to not pay your claim, they just flat out stop responding.Here is what was sent to them and they are still not paying the claim.I Provided the following:Photos inside and outside of the box from recipient of package.Photos of proper packing materials and box carton from recipient of package.Which includes ample amount of packing peanuts and heavy duty bubble wrap. Roughly 3- 4inches of protection exceeding UPS shipping guidelines.Damaged item pictures - several of them from recipient of package.Screenshots of communication from my Ebay account from the buyer/recipient sighting damage and attesting its non repairable.Receipts/Invoice/Screenshots of the purchase amount of shipping and insurance through Pirateship.Receipts/Screenshot of actual withdrawal of funds from my credit card on file that paid for the purchase amount of shipping and insurance through Pirateship.Screenshot of of tracking information showing delivery..Screenshot of the Sale transaction and invoice from Ebay showing the amount the item sold for. Matching what the insured amount. $700.00An affidavit written and signed by me that I spoke with the manufacture at their 800# with the date and time and was informed that since I did not originally buy the machine directly from them, I am not their customer and they will not put anything in writing. Also since the manufacture of the machine only deals with clients with corporate accounts. They do not make repairs and do not sell parts.Now as of 6/21/2023 they requested and now have additional screenshots of attempted written communication with the manufacture of the machine, reinforcing my written affidavit provided weeks ago. (again I am NOT THEIR CLIENT and did not purchase this unit directly through them nor do I have a corp. account with them) requesting "something on their letterhead for a repair estimate" dated 6/15 and again for 6/21.Screenshots of the Replacement price of the machine today from 2 separate vendors. Grainger and Zoro. Ranging from $1,900.00 to $4,500.00.Resent all email correspondence and Multiple attempts of contact with Pirateship chat support and emails when Pirateship stopped responding to my claim for 8 days.Written request for Pirateship to move claim along.Notice that customer initiated a chargeback and is attempting to force a return ship. Please note:the box is still with the recipient and has NOT been shipped back. ..Screenshots of my ebay account showing the Claim. The return request. Funds reversed and on hold in my account.Almost 3 weeks now and still asking for more information. How about just pick up the box and inspect it yourself like reputable companies like UPS or Fedex? That would have been way too simple I guess.
I rarely have good experiences with shipping insurance providers. This one is no exception - it wasn't great, but it wasn't bad. My original review was 1-Star, but I think it was unjustified; I felt I was going to get completely screwed as it was taking so long and the rest of the process wasn't very easy - so I was angry. They've since finished my claims and paid it out, so at least they're honest in those dealings.Pros:- Integrated with Shopify Shipping- Very economical- Easy to *start* a claim- Pays out directly to PayPal if you want that (So it's very quick if they approve; as opposed to a check in the mail)Cons:- While the contract is purchased from Shopify; everything else is done outside of it - and their integration doesn't pull enough information so it's difficult to compare back and forth- Their system is broken. The on-site messaging didn't work and I kept needing to rely on email. The upload system didn't work, so again - email. And their system didn't really keep track properly of what was sent - eg: I couldn't see what photos / other items I had given, couldn't see messages, etc. - I feel they have a lot of potential here, but it really fell short and just ended up being annoying to use- Their system, or their team - unsure, would constantly just send the same "Update" asking for some information. It'd be a copy/paste of the exact previous message, even though I had just sent in something - so they wouldn't explain what was still needed, or what was insufficient.- What they would ask for was not clear; so I kept providing them the wrong things. For example, one part they'd ask for a pre-shipment packaging photo and then directly next to it they'd ask for "Photos of all sides of the box". I didn't have pre-shipment photos; we only do that for LTL - not for each UPS shipments that go out - so I kept needing to bug my manufacturer to provide something. Then it turns out that second clause was referring to after-shipment, which wasn't clear. Plus in some cases - stock photos were acceptable.- They require that we send a link to a form for the customer to fill out. I've never had to do this with an insurer before. Personally, I feel the customer should be removed from the process as much as possible so it's a good user-experience. If there's damage, we have them document - we pick it up / trash it depending - and give them a replacement- Kept asking for repair quotes from multiple parties; but our products can really only be repaired by the manufacturer. We can give you a quote for that - but not others. They were fine on this, but again - wording unclearIt just wasn't a fast and easy process. We've done plenty of claims before and are usually pretty quick to send everything that should be necessary; but this just felt like pulling teeth.But - they paid out, finally. So I guess that's something. Maybe if I had more experiences, this would get better (Or worse); but we've already decided to not ship via Shopify Shipping anymore anyway as our UPS rates got a lot better - so will be insuring via other means.
We were using a different shipping insurance company last year and the claims process was slow, required ridiculous wait times and sometimes narrow windows to file and handle claims. With Shipsurance we've been able to work through claims quickly with minimal back and forth, which makes us an our customers happy. The only reason I didn't rate a 5 is there could be some user features adjusted in the claims process (file size limits, storing recurring data).
Shipsurance is a SCAM! becarful if you are going to use them. For example I am selling a set. Earrings and necklace. One SKU, when it comes to pay me. They are breaking down the cost to half even if only the necklace is broken! Tried to explain that the cost of producing the necklace is more than the earrings to their customer service but they are completely rude, unprofessional and have zero experience in how to treat a customer! The funny part is. They want me to put the price of the necklace and the price of the earring in the product description that way they will not break the price in half.. like what?? Is that a joke.Today received a letter from shipsurance saying Due to adverse shipping claims we are not covering anymore claims. Guess why they said that? Because I asked them to talk to a manager. Few days later I received that letter. Be aware before using these people. YOU CAN'T TRUST A SCAMMER.
Shipsurance is a game changer for those who sell online and ship a lot of packages like me. The claims process is so easy and customer service is A+++ if you ever need help. I never ship anything without purchasing insurance through shipsurance. It's a pleasure to pay for their coverage.
Like others have claimed, shipsurance is a total scam. They make it nearly impossible to get paid out of a claim constantly requiring ‘one more thing’ every single time you fulfill a request. At this point the shipping carrier has admitted in writing that they cannot locate the package, I’ve submitted all the required documentation for the transaction and I’ve had the recipient fill out an affidavit. Now they want a copy of a police report for a package the carrier admits to effectively losing in transit and to make matters worse they require the intended recipient to fill it out! I’ve put this insurance on numerous packages never having to have made a claim once until now and they’ve happily kept all that money. Now, the one time I need them to follow through on their one commitment as a business they do everything they can to not have to make good on their business model. Unbelievable.Update: police department stated it didn’t matter who filled out the police report. Police report was filed and submitted and SURPRISE shipsurance is asking for more information. Now they want the other party’s email address even though they submitted and affidavit. Doubling down on the scam claim.
Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim. So if someone sends a gift, uses freight forwarder, or for any other reason is not at the receiving address they will try to deny your claim. This company has no backbone and should not be allowed to sell insurance services in the US.In response to response. Only after we left truthful review did you pay the recent claims. The company then proceeded to send me a letter stating they would no longer insure my packages.Nice try but no this is 100% for your company Shipsurance bought through Shipstation as you only pay after forcing claimants to jump through many hoops and trying to create new terms. Anyone interested in our experience can contact us as we have exhaustive communications between our companies which clearly show your scammy tactics.
Always fast, quick, and excellent service! I have never had an issue with them, so it’s surprising to see so many negative reviews. They do require some proof and documentation on both sides, so that’s probably why their claims aren’t going through. I’ve been using them since 2019, spent thousands of dollars with their insurance, and have always had my claims paid out when a package was lost, stolen, or damaged. Phenomenal company!
Purchased an insurance, made a claim, and got a response: "The shipment was not insured". Seriously? I contacted their customer service, they seemed to be professional and friendly. Finally, the issue has been resolved.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
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