Review Time
I have been rail roaded and given the run around by ship saver insurance for weeks and weeks now. I have spend thousands and thousands of dollars insuraing hudreds of package. With my first claim ever with them, they refuse to pay it. Going so far as to say i did not use their service on the shipment. Ebay and even their own site clearly shows i did. I am sad about losing this money but even more sad0 that i see i honestly relied on them for all.my packages, only to know now they behave in this manner when a claim is filed. Their site is close to impossible to navigate. Links leading to no where. Then, when i did finally find areas to leaves messages, they were never answered. I had to go through ebay to contact them. That's when they casually replied my package(s) were never covered by them. So sad companies revert to effectively stealing from us normal people with micro businesses. In the future, i will use the more expensive usps insurance, but at least i know the usps is legitimate.
My customer received a damaged espresso machine valued at over $2,500. Unfortunately, they no longer want to keep it because Shipsurance has made the claims process incredibly difficult.To even consider covering the damage, Shipsurance requires two repair estimates.The machine weighs over 100 lbs, and each estimate involves a minimum of 3 hours billed at $100 per hour. That means I would need to spend at least $600 out of pocket just to maybe qualify for coverage, even though the actual repair might cost less than the estimates.Worse, Shipsurance clearly states they will not reimburse the cost of obtaining the estimates, only the repair itself if approved. This policy is completely unreasonable and puts all the financial burden on the claimant, even when the damage is obvious.This process feels like a deliberate way to avoid paying valid claims.I strongly advise other businesses to avoid Shipsurance. They waste your time and money while doing everything possible to deny support.Scammers.
Do not use Shipsurance.After weeks of providing every piece of requested documentation -- including photos, receipts, and a valid commercial invoice -- Shipsurance closed my claim and refused to reimburse me.They engaged in manipulative and deceptive practices, repeatedly requesting irrelevant documentation not outlined in their terms -- including artist confirmation and product reproduction details. These shifting demands appeared to be deliberate tactics to delay the process and ultimately avoid payment.Their reason for denial? That the items "did not remain with the recipient," citing a vague and misleading interpretation of their policy. However, their own terms clearly state:"All packaging material and damaged goods must be kept in the original form as received."This refers to the condition of the package -- not the physical possession of it. In my case, both the item and packaging were fully preserved, photographed, and documented in their original state. The only reason the item was no longer with the recipient was because the customer voluntarily returned it to my store -- a decision entirely outside of my control.This was a valid, insured claim. Their refusal to honor it is not only unprofessional, it's unethical.I strongly caution anyone considering Shipsurance -- their business practices reflect a clear lack of integrity, accountability, and respect for their customers.
The process with Shipsurance has always been quick and easy. I recently had to file a claim, and they handled everything efficiently and got my payment expedited without any hassle. It was a smooth experience from start to finish, and I really appreciate how straightforward the whole process was. Highly recommend their coverage—it definitely gives peace of mind when shipping!
I bought insurance on a package that the insurer now says can't be insured. Why did they let me buy the insurance if they're not going to insure it in the end? Sounds like a scam to me. Don't buy insurance from this company. They don't come through in the end.
Very legitimate firm, acts quickly, resolves quickly, I am a very happy customer. I own a Shopify site and we do hundreds of orders a month, and packages get lost all the time, and Shipsurance really helps me sleep at night!
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
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