Review Time
We are a small business and have used shipsurance for peace of mind. We have paid them thousands over the 3 years. We have claimed 4 times for missing package and got paid easily after sending proof. We now have a package that went to Canada and got crushed and wet so the dye ran. They are being impossible to deal with and for the first time very rude as well. This still has not been resolved, we have now decided to cut back on using insurance as we have paid them 10 x more than we have ever been paid out. It is cheaper to eat the occasional loss. Very disappointed!Update: They finally paid us the money today after we had to follow up again!
Shipsurance is a SCAM! My package was insured for $1300 and after it got destroyed by the courier, Shipsurance insisted on devaluing the payout amount to fraction of what I insured it for EVEN after providing them a receipt proving I paid $1229.51. They sold me a $1300 policy and now after the package was destroyed, they refuse to honor their commitment. Shipsurance is a TOTAL SCAM!
Shipsurance is absolutely a scam. Their policy provides so many loop holes for them to get out of paying the claim that you might as well throw the additional shipping cost in the trash. I will never do business with this scam company again and fully intend to sue them for operating in bad faith and/ or false advertisement. They waited until the customer returned the item to decide the claim and therefore rejected the claim under the customer requesting a replacement and returning the item. Putting it on the customer to take pictures is no way to operate. You will not be allowed to cheat people for long.
As a small business, it's imperative to have great service and help when shipping companies damage items. No matter how well you pack, people and or accidents happen in shipping.Because Shipsurance is so quick and accurate with payment of damaged claims, I even insure Pri Mail packages with it so not to have to wait months for USPS to reimburse. This helps my cash flow and keeps customers satisfied.
My claim for an item that broke in shipping was filed April 10 and paid on April 11th. The claims process is simple and hassle free for me, the seller, as well as for the buyer. I love Shipsaver and have been a customer for many years without any complaints.
I purchased their insurance through pirateship and they denied the claim citing their policy to deny claims if the packaging isn't sufficient to handle the normal rigors of transit. They have not provided specifications on what qualifies as sufficient packaging.
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
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