Review Time
So I’ve been shipping my packages with a simple logo on the box, not even the company name. Oh, and with only this one loss to account for. You know as many companies do like Amazon, Walmart, my material vendors, and on and on. Well apparently Shipsuarnce through Shopify feels that alludes to the whole team over at UPS exactly what is in my box. It’s as if someone hit my car and Progressive was like, well your car was grey and blends with the road and is harder to see, so we’re not going to be able pay your claim. What a cop out for paying a rightful claim of a lost package verified by the UPS driver. I’m a little bewildered on why do I pay for insurance when shipping with Shopify for literally having a logo on a box gets a claim denied. Which actually goes against what Shopify promotes it’s stores to do, logos, tape, stickers with company name on box, etc. Seems as if getting the shipping guarantee app is the way to go from reading their reviews. They actually give you what you pay for. I dunno maybe if you only pay for “surance” and not insurance it’s a scam.
I wish I could give this company no stars! I am an Etsy/Shopify seller of handcrafted items and have always insured all of my packages. As we have expanded to Amazon selling, we had to stamp our company name on the box for a non-generic listing. The small stamp is just the company name and is no different than the company name on the return label. However, we recently had to file two claims for damaged shipments. After jumping through all the Shipsurance hoops, the claims were “closed/denied” due to “manufacturer packaging indicating contents”. No terms in their policy or their communications clearly indicate that the Company Name stamp on the box was the reason for claim closure/denial. I had to search seller forums to learn Shipsurance is denying claims when a company name is on the shipping box, packaging tape, return labels, etc. There were even customer stories of Shipsurance denials due to “Fragile” and “Fragile/Glass” stickers shared in seller forums as well. Our company name in no way indicates contents of the package. We are a small family owned business that handcrafts various home decor, furniture, gifts, etc. Furthermore, I’m not sure the relevance of a contents indication when the package is DAMAGED not stolen/lost. Adding insult to injury, all communications with this company have been rude and disrespectful with absolutely no concern or regard for customers.I would highly recommend avoiding this company.
Item arrived to my customer completely shattered, with packaging damage. Shipsurance denied the claim because "the packaging was the original manufacturer packaging or alluded to the contents of the package." However, this was a hand-made item sold through Etsy, and the box had the shipping label and a fragile sticker on it. When I asked for further help or an explanation, I received the initial email again. When I called for help, I received a voice-mail. I'm currently waiting on them to email me back, as I wrote them again to dispute that the package alluded to its contents or was "the original manufacturer" packaging. I paid for insurance and can't even get customer service to speak to me or send something that isn't a canned response.
Shipsurance is a great service that is easy to use, has quick turnaround times for claims, and a hardworking team. Utilizing Shipsurance has significantly increased customer satisfaction for our company's lost and damaged shipments.
Shipped a computer through a third party computer selling website and they insured it with Shipsurance. Customer returns it for whatever reason and sends it back through ups, but when I receive it the computer is completely decimated, clearly due to a lack of fragile handling during shipping. I file a claim, spend nearly a month going back and forth with these people with photos and documents, only for them to close the claim because i shipped it in a computer CASE box (it wasn’t even the same case as the one i used for the computer). What was i supposed to do? Slap a label on the actual computer and send it that way? Since then I’ve sent several messages on what I should do now, since I’ve literally lost a 850 dollar computer with no compensation, and they refuse to answer me. Absolute sham of a company.Edit: They reached out and helped me out, thanks.
Complete sham. Have shipped hundreds of packages over the years with minimal claims and get a letter advising they will no longer cover us. They will accept that payment all day long but come time to actually use the service and god forbid you have anymore than a handful over the years they will just cut your ability to insure your packages. If you can avoid this company stay far away. And below they say they handle every claim yeah that is until they decide to cut your business out of the ability to use insurance because the carriers can’t handle any packages with care. Maybe you should talk to them instead of causing issues for a small business. If I could give this company zero I would cause that’s what they are.
I gave them all the paperwork they asked for and of course they just want more and more. They are con artists with no respect for their customers. I have spent probably 5,000 to 10,000 with them in the last few years and they wont even pay a lousy 158.00. Shame on them. Hopefully someone will shut this company down because they are not paying those who are honestly insured thru them. Please anyone reading this DO NOT TRUST or USE THIS COMPANY!!!
I can't give them a zero. Do not use this company for insurance. Their customer service is nonexistent. Nobody calls back after leaving voice mail after voice mail. If you get lucky enough to get a hold of any one there they never get back to you. We had used endicia for years shipping with no problems. When we had a insurance claim they handled it fast and efficient. We have only had a few claims over many years usually under a few hundred dollars. Stamps.com took them over and changed their insurance carrier to Shipsurance. We just had a claim for 300.00, the first in many years and my office manager has spent way over 300 dollars of her time trying to get this settled. They are just trying to wear you down and forget about the claim. I am involved now the owner and I will leave a bad review on every social media outlet I can find.
Filing a claim is painful. Everytime we supply documentation they ask for more. It has been going on for months. We have supplied dozens of invoices, photos, etc. We send reams of documents and then they ask for more. It is like playing a game of whack-a-mole. Find another company or use the carrier's insurance. You get what you pay for here. Garbage.They called us once a month ago and then have gone into the black hole when we call them. THey paid tiny claims without a hassle, but now that there is a signifcant claim they have become brutal to work with. My advice not to walk away from them, but to RUN RUN RUNOver the past month we have left many phone calls. THey have ignored all requests for a live phone call and resort to sending the same form email over and over again. They throw up obstacles to making progress. The response from Todd below is frustrating to say the least. I had asked him for the email address of the CEO of his company and of course did not get the requested information. Look, there are lots of other customers that seem to have made the same complaints as me. Can they all be crazy? I wish I had read the reviews before I trusted this company with a shipment worth thousands of dollars. The 19 claims they claim to have paid were all small claims-- over a period of a great many years. From reading reviews, it looks like when there are sigificant claims is when the issues arrise..
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Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."See more
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