shop.hobbylobby.com

2.6
2.6 Based on 159 reviews

Crafts, Etc! Craft Supplies - Over 30 years in the arts & crafts industry. We specialize in craft supplies, jewelry making, scrapbooking and much more. In association with Hobby Lobby Creative Centers...

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Average Rating

2.6

/
5

159 Reviews

5 Star
23%
4 Star
13%
3 Star
7%
2 Star
11%
1 Star
47%

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Review Time

Karli R.
Great company and love to shop in their…

Great company and love to shop in their stores

5
Date of experience: Jul 05, 2025
Jameson Foster
Did not care about me at all

I loved arts and crafts and they have anything u could want which is a plus but I went the other day and was getting a bigger container for my stuff and I thought it latched closed and also had handles bc it was big and I was wrong. It crashed down on my foot leaving me bleeding and bruised when I asked the manager up front for a band aid so I didn’t get blood anywhere or on my sandals she said no. But she said they had some in the fabric section. Like ugh my foot hurts I don’t wanna walk all the way back there and that was it. No concern no care at all I was hurt. If I go back it’ll be to a different store out of town.

2
Date of experience: May 30, 2025
Jonny Smith
verbally assaulted, belittled, and mocked by HB cashier

SoooI just got verbally assaulted, belittled, and mocked in front of a large group of customers at hobby lobby downers grove IL BY AN EMPLOYEE!!The employee almost assaulted me. I just called their corporate office crying my eyes out .. She called me too poor to shop there adn made comments about my appearance!!we will never EVER Shop at that store again. This is unbelievable. I'm still in shock at how this happened and quickly it escalated .. I know I should not be shopping there, trust me, but i needed curb chain bc i ran out and have to ship something today. Yes i returned everything .

1
Date of experience: Apr 22, 2025
Nika Hammond
Their website is blocked from accessing…

Their website is blocked from accessing from Europw

1
Date of experience: Mar 24, 2025
Tracy Sanders
after being a customer for 4 years…not happy with this cusotmer service refusing a online order

after being a customer for 4 years shopping online, i had a purchase that wasn't delivered, and i got my card refunded, after a month or so went to make a order, they refused me all together, and said i had to shop instore, one time i did a chargeback, after spending $100.00s of dollars, for over 4 years, and the refund was for under 20 , can you believe it, talk about hypocritical pieces of you know what. rude and nasty, i think its underhanded and mean, and they call themselves a Christian store, please. weren't they busted some years for selling artifacts,?????? P: 1-800-888-0321 7600B SW 44th Street, Oklahoma City, OK 73179

1
Date of experience: Mar 14, 2025
DarkBladePower31
Has a nice store

Has a nice store and a lot of awesome things available. Wish they were open on Sundays and maybe a little later. But very satisfied overall

3
Date of experience: Mar 10, 2025
Waverly Coleman
Dollars over Safety

Hobby Lobby is adding to the problem and endangering the lives of employees and customers by being open during these winter weather conditions in Southeast Georgia. Crafting supplies are not a necessity.I am disappointed in your choosing dollars over safety.

1
Date of experience: Jan 23, 2025
Brandon Brooks
Dreadful company

This company pretends to be “Christian”, yet they cheat customers at every turn. Their return policy is dreadful and unfair, and they do not stand behind their products, even if there is a problem with them. Despite many suggestions and requests, they will not provide even one electric cart for handicapped customers to use in their large stores. Most of their products are overpriced and imported from China. Their treatment of their employees and management of benefits is deplorable. This privately owned company should be put out of business.I no longer buy ANYTHING from them.

1
Date of experience: Jan 21, 2025
Joey Brown
Garbage merchandise & terrible return policy

I bought two bird feeder domes. What I got was two pieces of cheap plastic. The hardware that came with it is so small that it would not hold up to the weight of the bird feeders and break damaging the feeders beyond repair. The eye part of the hook will not fit over the Shepard hook the bird feeders are hanging on. The refund policy is a joke. If you return your online purchases to the local store, you only get store credit and not for the money you paid for. What should’ve set my alarm off was that the shipping charge cost as much as the two domes did. If I return the domes to the online store, I bought them from I have to pay for the shipping which is a lot more than what I paid to have them shipped to me, for the return and that is for unopened merchandise. I have spent a lot of money down through the years at Hobby Lobby but will not buy from them again.

1
Date of experience: Jan 17, 2025
Gordon
Good afternoon I very rarely shop with…

Good afternoon I very rarely shop with your store due to all the negative reviews that I hear about, but I was given a gift card for the holidays and figured why not. First off what I don't understand is why you don't ship from a regional Warehouse like the rest of the world does, therefore there would be no reason to wait several days up to 2 weeks for something to come out of Texas that is clearly older (possibly outdated) merchandise ridiculously overpriced. Secondly, very agitated to see the item purchased and other items, that I chose to purchase somewhere else due to the price, instantly 40% off when I went online verify my package was going to make it here today. Third, and my biggest problem is every time I go on FedEx to confirm it's location.. it says that it left Texas yesterday has no update of being in my area, has no update of when it could be delivered, it doesn't even show that it's in the same state. This is not good for my business nor is it good for my customers who depend on me to deliver their wants and needs in an efficient time so therefore I will not recommend your company to any of my followers, friends, or clients until such time y'all have reorganized your shipping and delivery system. Thank you for your time hope you work out these problems and that one day I may not only be able to use your services and the materials that you sell for my items but I can promote to my people and suggest that they go to you for all their needs instead of Amazon and other places.

1
Date of experience: Dec 31, 2024

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Business Details

  • Crafts, Etc! Craft Supplies - Over 30 years in the arts & crafts industry. We specialize in craft supplies, jewelry making, scrapbooking and much more. In association with Hobby Lobby Creative Centers

  • language https://shop.hobbylobby.com

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