Review Time
Absolutely hideous system that companies are signing up to. Purchasers are often not aware that they have been transferred to Shopify. They hold bank details without authorisation and trying to get to speak to anyone in customer services is absolutely impossible. I have tried many times to get my personal details deleted to no avail.
As a seller I have had at least 25 fraudulent sales and attempts to buy. 2 charge backs when they received the digital item. Then £10 on top of that I have to pay as well as the refund. The buyers bank had all the evidence it could be fraud by the red banner on the sale ! Yet continued with the chargeback !
I cancelled my store as it was costing way too much for an over complicated system. Tried to transfer my domains to Squarespace, spent an hour on the chat to an advisor who said it was done. Then closed my account. Transfer did not work and I was told it needed to be reopened at my expense of another £25 just to transfer again.Absolute joke of a company!!!
Please Don't order via this company.I ordered some goods from Frontline Kit. UK.They soon took my money on the 16th October but as of Wednesday 22nd October still not in receipt of my goods.I will be contacting visa and BBC 1's Watchdog TV Programme to highlight those.
shopify customer service used to be good. Not any more. They want to offload your issue to the theme developers all the time. As a small business working with these morons is such a drain on time. Be advised people - useless customer service.
Same as other reviews, they terminated my store and kept around $3,000 in refunds for three months. I contacted them ten times but never received a clear answer. So far, I haven’t gotten my money back, and customer support keeps repeating the same response: "We are working on it." This is the worst company I have ever dealt with. Stay away from Shopify as much as you can ...
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