Review Time
I don't have any issue with the responsiveness of the support - they have generally been good. However my watch no longer lasts for 18 holes and it is only 2.5 years old. I don't think that is acceptable for something that costs £250. They offered me discount off a new watch but I don't think that is good enough and I'm not going to buy something that expensive (even with the 25% off) that has such a limited life. Many people report that Garmin watches are still working fine after 4, even 6 years - so I'll probably buy one of those instead.
Firstly, full marks to Cameron for picking up and responding to the support request quickly and in detail...... when he got it. This was a follow-up ping about a previous request which got ignored, maybe because it 'looked like' another request on a different, but related subject. So one star off. Please *Read ALL the input*
My X5 clearly had a battery problem in the end. It is almost 3yrs old and showed as 100% but as soon as it connected to satellites it switched off. When plugged in to charge showing 0%.Various attempts in case it was a software issue to reboot etc. The watch is in excellent condition and received a 25% discount on a new one, which I have had to take up, much to my disappointment. Love the watch and the info it provides but going forward suggest that a version be made available, where the battery can be replaced. Not a good advert for Shot Scope environmental credentials but still love the watch and cannot wait for the new one to arrive, been difficult without it.
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Shot Scope based in Edinburgh, UK, design and manufacture golf GPS watches, shot tracking systems and laser rangefinders to help golfers improve their on course strategy and make the game more enjoyable for all. Shot Scope products have been used by tens of thousands of golfers in over 100 countries. Main products include: Shot Scope V3 GPS and tracking golf watch, Shot Scope PRO L1 laser rangefinder and the Shot Scope G3 GPS golf watch.
If you have any issues, please contact us at support@shotscope.com where our support team will be happy to help.See more
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