shotscope.com

4.7
4.7 Based on 121 reviews

Shot Scope based in Edinburgh, UK, design and manufacture golf GPS watches, shot tracking systems and laser rangefinders to help golfers improve their on course strategy and make the game more enjoyable for all. Shot Scope products have been used by tens ...

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Average Rating

4.7

/
5

121 Reviews

5 Star
88%
4 Star
5%
3 Star
2%
2 Star
3%
1 Star
2%

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Jim Campbell
Watch is no good after only 2+ years

I don't have any issue with the responsiveness of the support - they have generally been good. However my watch no longer lasts for 18 holes and it is only 2.5 years old. I don't think that is acceptable for something that costs £250. They offered me discount off a new watch but I don't think that is good enough and I'm not going to buy something that expensive (even with the 25% off) that has such a limited life. Many people report that Garmin watches are still working fine after 4, even 6 years - so I'll probably buy one of those instead.

1
Date of experience: Dec 18, 2025
Jeffery Harris
James was very quick to address my…

James was very quick to address my issue and replace the defective item . The processs was one of the easiest warranty processes I have dealt with and very quick.

5
Date of experience: Dec 17, 2025
Hans Hofstee
Excellent service

Excellent service: course problem solved in one day.V5 watch and the app work very well and the app supports gain analysis, the best i have seen

5
Date of experience: Dec 17, 2025
dennis gay
had an ra to send back they were very…

had an ra to send back they were very helpful and professional

5
Date of experience: Dec 17, 2025
Mr. CONNECT
Support response team is great

Support response team is great. Quick, precise and friendly support. I really enjoy the product and the service.

5
Date of experience: Dec 16, 2025
Iain
Good - mostly

Firstly, full marks to Cameron for picking up and responding to the support request quickly and in detail...... when he got it. This was a follow-up ping about a previous request which got ignored, maybe because it 'looked like' another request on a different, but related subject. So one star off. Please *Read ALL the input*

4
Date of experience: Dec 16, 2025
Jake McQuaid
Spoke to Cameron in customer service…

Spoke to Cameron in customer service about my watch not working... came to a very quick conclusion, no messing and a great help and very reliable!

5
Date of experience: Dec 15, 2025
clive scott
Changed my mind on a product and…

Changed my mind on a product and received first class service from James in sorting.

5
Date of experience: Dec 15, 2025
Karen France
Great customer service

Great customer service. I had a query about my order. The response time was really fast and they answered everything I needed to know. Will definitely use again.

5
Date of experience: Dec 12, 2025
Mr. Stephen Harris
My X5 clearly had a battery problem in…

My X5 clearly had a battery problem in the end. It is almost 3yrs old and showed as 100% but as soon as it connected to satellites it switched off. When plugged in to charge showing 0%.Various attempts in case it was a software issue to reboot etc. The watch is in excellent condition and received a 25% discount on a new one, which I have had to take up, much to my disappointment. Love the watch and the info it provides but going forward suggest that a version be made available, where the battery can be replaced. Not a good advert for Shot Scope environmental credentials but still love the watch and cannot wait for the new one to arrive, been difficult without it.

4
Date of experience: Dec 05, 2025

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Business Details

  • Shot Scope based in Edinburgh, UK, design and manufacture golf GPS watches, shot tracking systems and laser rangefinders to help golfers improve their on course strategy and make the game more enjoyable for all. Shot Scope products have been used by tens of thousands of golfers in over 100 countries. Main products include: Shot Scope V3 GPS and tracking golf watch, Shot Scope PRO L1 laser rangefinder and the Shot Scope G3 GPS golf watch.

    If you have any issues, please contact us at support@shotscope.com where our support team will be happy to help.See more

  • language https://shotscope.com

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