Review Time
Sibstar has been very good for me and my son, he has Down syndrome and it gives him the independence he needs to be able to spend his PIP. He has the app that has less control but he can see his balance and transactions which has helped me teach him the value of money and how to spend safely. Jasmin and her team especially William have been very helpful everytime I’ve needed anything
This has been a real help to my mother who suffers with dementia, making sure she retains her independence as much as possible has been hard but Sibstar has offered a service that maintains that. Very approachable via phone and email also has been really great in the times where she has lost her card etc and any issues we have had have always been sorted quickly.A really good banking option for people who need this type of service for a loved one.
The fact that you could disable the card for online and phone purchases kept my mother safe from unscrupulous appliance protection companies who had previously been able to gain her card details! An excellent service that fully understands the needs of dementia as well as the family. I would highly recommend.
Will at Sibstar provided outstanding service and demonstrated a high level of professionalism throughout. He was able to quickly identify and resolve the issue that was causing my nan’s card to decline, and thanks to his expertise everything is now working perfectly again. The service was truly first class, and we are extremely grateful for his help. Will was an absolute lifesaver, and I wouldn’t hesitate to recommend both him and Sibstar to anyone in need of reliable, efficient support.
My daughter has a learning disability, and managing money has always been a tricky area. We tried giving her cash, bank cards, budgeting apps, nothing really stuck. Sibstar is the first thing that works for both of us. She feels trusted and capable, and I know she’s not overspending or at risk. It’s exactly the tool we’d been looking for!
Sibstar is an excellent service, allowing me to manage day to day spend of my elderly father. It also feels good to be donating to the Alzheimer’s society a modest amount each month. Customer service is very good. Would recommend fully.
Great idea, IF you could get a card ? IDs refused if not complete square even if All the information is visible, now download several documents , Altzimers and silly requests are not compatible!It would seem BOTs must do the checks so no flexibility at all. Come back humans. Please!
Despite several requests for assistance to setup a new account, I have only received one call back, which was ineffectual. The telephone support is constantly busy, leaving a message generally goes unanswered. Very poor service, especially for a potential customer.
Initially when first using Sibstar all was great, total game changer in fact, couldn't speak highly enough of it, not sure what has gone wrong. It is literally impossible to contact them - they send ridiculous emails to your unanswered phone call saying they aim to contact you in 2 days, which quite frankly is a lie, I have been trying to contact them for over a week multiple times a day. My brain injured stepson had his card eaten by a cash machine, it is proving impossible to get another, added to that he has moved supported living so need to update address, like many folk in this type of living he doesn't have bills in his name or much post with his address on, this seems to be something they haven't really though about - its like they are running a one man band operation (well 2 - Jasmine & William) - a truly outstanding unprofessional experience, especially frustrating as this is a life line for people with special needs
A few teething problems to get card for my Mother who has Alzheimers but once sorted all worked well.Staff have always been responsive & very polite & friendly whenever I have had cause to contact them. It was reassuring to know that I had control of loading up the card & limiting spend etc for my Mother when carers where entrusted to use on her behalf when shopping for her.
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.
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