Review Time
I set my mother who has Dementia, up on the Sibstar card, it has proved absolutely first class. She can use it just like a normal card with the added bonus of not getting scammed, or give her details away. It does take a good few weeks to set up , mainly because of thorough checking. Totally recommend Sibstar.
Applied for a card and heard nothing,it was for my mum with dementia,rang 5 times over a week to chase where it was and left messages.A month later I got a reply by email.Absolutely disgraceful customer services so don't botherEnded up with a Go Henry card which is brilliant and the service was quick and slick
It’s a great idea and has lots of benefits. It did take a bit of setting up, mainly because I live away from the person using it. At a later date a cash point swallowed my aunt’s card (the machine was faulty we found out afterwards) and it did take a long time to get a replacement (nearly 6 weeks). The staff were really helpful (in particular William) and it seemed to be a card printing issue responsible for the delay. I think it is a system that is definitely worth a try.
Appallingly poor customer support. I’m trying to get an account for my son and have provided appropriate documentation but each time it’s come back with an oops message which is not at all helpful. I’ve lost count of the number of times I’ve phoned and emailed. This is extremely frustrating and has led me actively look for an alternative. It also makes me consider whether this is a safe option for my son’s money.
Very friendly and compassionate staff, happy to help me on behalf of my mother who requires a less stressful, more straightforward way to deal with her finances. The service is such a game changer for those with Alzheimer’s. Thank you!
The Sibstar card is a fantastic idea and has given my daughter independence. The cost of the service is good. The problem is that it is impossible to obtain a response via the phone or email quickly. There is a problem with the statements provided and this has made it very difficult to complete the report for the office of the public guardian. Some changes are needed to support relatives with their duties to the Court of Protection.
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Helping families living with dementia to safely manage their everyday spending.
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