sibstar.co.uk

4
4 Based on 201 reviews

A flexible debit card and app. Helping families living with dementia to safely manage their everyday spending....

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Average Rating

4

/
5

201 Reviews

5 Star
61%
4 Star
16%
3 Star
4%
2 Star
3%
1 Star
15%

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Sibstar is a breakthrough for dementia patients, and to keep as much independence as possibly can.

I set my mother who has Dementia, up on the Sibstar card, it has proved absolutely first class. She can use it just like a normal card with the added bonus of not getting scammed, or give her details away. It does take a good few weeks to set up , mainly because of thorough checking. Totally recommend Sibstar.

5
Date of experience: Jan 19, 2026
Paul Davies
Don't waste your time

Applied for a card and heard nothing,it was for my mum with dementia,rang 5 times over a week to chase where it was and left messages.A month later I got a reply by email.Absolutely disgraceful customer services so don't botherEnded up with a Go Henry card which is brilliant and the service was quick and slick

1
Date of experience: Jan 14, 2026
It’s a great idea and has lots of…

It’s a great idea and has lots of benefits. It did take a bit of setting up, mainly because I live away from the person using it. At a later date a cash point swallowed my aunt’s card (the machine was faulty we found out afterwards) and it did take a long time to get a replacement (nearly 6 weeks). The staff were really helpful (in particular William) and it seemed to be a card printing issue responsible for the delay. I think it is a system that is definitely worth a try.

4
Date of experience: Jan 06, 2026
Jamie Gilbert
Quick reliable friendly service

Quick reliable friendly service

5
Date of experience: Dec 18, 2025
Clive Watts
1 star because you can't give 0

1 star because you can't give 0 - Absolutely useless, card has never worked and cost me £50 in fees. Can't get hold of customer service and they never call back. Total waste of time and money, don't use Sister if you have any sense.

1
Date of experience: Dec 17, 2025
Jack law
Appallingly poor customer support

Appallingly poor customer support. I’m trying to get an account for my son and have provided appropriate documentation but each time it’s come back with an oops message which is not at all helpful. I’ve lost count of the number of times I’ve phoned and emailed. This is extremely frustrating and has led me actively look for an alternative. It also makes me consider whether this is a safe option for my son’s money.

1
Date of experience: Dec 08, 2025
Charlie
Sibstar has helped me manage my…

Sibstar has helped me manage my daughters finances and use the locked down app to show her the transactions shes making. the statements could be improved to add a running balance but otherwise we are happy

5
Date of experience: Dec 08, 2025
Dave
Fantastic company who’s work is necessary for my family

Very friendly and compassionate staff, happy to help me on behalf of my mother who requires a less stressful, more straightforward way to deal with her finances. The service is such a game changer for those with Alzheimer’s. Thank you!

5
Date of experience: Dec 05, 2025
Andrew Newlove
I can't read and write I am a literate…

I can't read and write I am a literate they understand all my needs good place honest and good people to talk to

5
Date of experience: Dec 04, 2025
ALynskey
The Sibstar card is a fantastic idea…but

The Sibstar card is a fantastic idea and has given my daughter independence. The cost of the service is good. The problem is that it is impossible to obtain a response via the phone or email quickly. There is a problem with the statements provided and this has made it very difficult to complete the report for the office of the public guardian. Some changes are needed to support relatives with their duties to the Court of Protection.

3
Date of experience: Dec 03, 2025

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