Review Time
*EDITED FOLLOWING RESPONSE AS PER OTHER CUSTOMERS!*SM are correct and I have been happy to wait. Until this last week… when emails were fobbed off with a promise of a follow up… but no follow up.Also please note, mocking a customer and their review. Shame really Silver Mushroom because until now, your responses to others had been perfectly professional. Bottom of the barrel unprofessional response! __________________________________________________I can’t really review an order I never received, but seeing as Silver Mushroom sent me a very cheery “Thanks for your Order” and please review us email, despite telling me my item is out of stock, that they don’t know when they will have stock, ad Infinitum, I will indeed review.When the lead time advertised came and went, I emailed and received a fast reply informing me my item was out of stock and they were awaiting stock from the supplier. More weeks, I contacted again… same reply. More weeks, this time rather frustrated as the item is still advertised with the same lead time, I contacted again. All chasing up is up to me… SM seem to forget they haven’t given you the goods you paid for once your money is in their bank.When I queried this I was told their site had it advertised as out if stock. Such a pointless lie when I can see it is not. I wait on… the company is cheaper. But also beware if you are thinking of placing an order …. They have recently just narrowly avoided being struck off by Companies House.
Unfortunately it’s increasingly rare to find a company on line like this one, selling tasteful high quality products and providing customer service deserving of the description. I’m talking *real people*, not a bot in sight. People who read what you say and respond in a way that makes you want to buy from them more often. Eg I raised an order error today, which was entirely my fault, and within the hour it was fixed & the charge I expected to pay was waived. Perfection.
I bought a set of mixing bowls as an xmas present. Months after buying them, they were finally opened and unpacked to reveal a flaw in the glaze on one of them. Customer service are shipping a new one to me within a couple of hours of me reporting it via their website. Great service.
Eventually sourced a wicker coffee table to complete a room redecoration at a good price and with delivery to NI! Took advantage of free delivery after Christmas and product arrived as pictured on, and in good time. Very pleased with service from this company and would certainly recommend!
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Family run business selling premium quality kitchen and home wares online.
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