Review Time
Like other customers I was unhappy to learn I had paid £9.95 for postage. When ordering, I entered my address and it defaulted to this amount. I ordered the item on a Saturday and received it the following Tuesday at 14.00.When I queried this via email the reply was that an explanation of delivery costs was on their website. This is correct but you have to search for it.I feel it should state at the time of choosing delivery that it is ‘Next Working Day’ not Next Day, this is misleading.My order was for two mugs, one of them had two small marks on the side. I also mentioned this in my email.I was told take and forward a photograph of the marks. Quite frankly after the episode with the postage I didn’t want to do this, I would most likely have to send them back. Luckily they were for me and not a gift.A thoroughly unsatisfactory experience, I would not shop there again.
In response to Silver mushroom reply to my post. I hadn’t had an offer for refund or a satisfactory response as suggested so I emailed them again. Customer service was somewhat improved and an alternative offered, which I accepted and was delivered to me super fast. Many thanks Pat
Updating the post due to the shop denying any order. My order number is #234432I have STILL not received it and STILL not received any refund in my next day delivery payment. Just don’t bother. They took the money, allowed me to pay £9.95 for next day delivery as it was a birthday present I needed and only because I chased it up have they told me that the item isn’t even in stock. I’ve now had no communication since, despite me asking when I will receive my order. Wish I’d seen all of these negative reviews before ordering. I’ll be requesting a full refund - let’s see how that goes or if it ever comes back!
New customer, went to pay credit card bill realised charged £9.99 for next day delivery. Didn’t even want or need next day delivery, it was supposed to be free. Paid via Apple Pay, presume that was sneaked in. Be warned!Thank you for insulting my intelligence on how website checkouts work rather than getting it checked out why it has defaulted to next day delivery when you can see I’ve added items to purposely take me over the £50 to have free delivery.My colleague said try checking out again. I did without paying fault on checkout that Apple Pay defaults to next day delivery. It really is awful when companies assume customers are stupid rather than looking into if it’s a fault. Anyone shopping here, don’t use Apple Pay!!!
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Family run business selling premium quality kitchen and home wares online.
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