smallpdf.com

4.1
4.1 Based on 800 reviews

Smallpdf - the platform that makes it super easy to convert and edit all your PDF files. Solving all your PDF problems in one place - and yes, free....

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Average Rating

4.1

/
5

800 Reviews

5 Star
74%
4 Star
6%
3 Star
0%
2 Star
0%
1 Star
20%

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Review Time

Nancy C.
Avoid this Company

Avoid this Company – Caution AdvisedI would strongly advise against using this company. It appears to be a trap, particularly if you forget to cancel the subscription after the free trial.I signed up for their free trial and unfortunately forgot to cancel. On the 8th day, they automatically charged me for a full year’s subscription. When I contacted them to request a refund, their response was as follows:“When you signed up for Smallpdf Pro, we required you to confirm that you'd read and agreed to our Terms and Conditions, which state that the payment will take place at the end of the trial period unless you cancel the trial account. Subscriptions are on auto-renewal and by agreeing to the terms, you permitted us to make further payments, which is why the charge was made.”Despite my explanation, they refused to issue a refund. I also contacted my bank, but they deemed the payment valid and could not reverse the charge. As a result, I lost £81 for a service I neither wanted nor needed.Please be cautious and consider avoiding this company. I’m sharing this to help others avoid a similar experience.

1
Date of experience: Jun 16, 2025
maximewallas51
Fraudulent way of doing business

Fraudulent way of doing business. Charged in advance for a year. Violating their own policies, but pushing the customer to behave by their T&C. No refund policy. They will never be even close to some larger businesses. I will do my best to spread the story and to encourage others who had bad experiences to share their stories.

1
Date of experience: Jun 13, 2025
Shirley Baker
Bad customer service

Bad customer service. Couldn't find how to cancel the trial as the service wasn't able to do what I needed. I ended up being charged £81, when I tried explaining i hadn't used the product or been notified that I would be charged, they refused to refund me.

1
Date of experience: Jun 13, 2025
Love it

Love all the functions and also great customer support team - thanks for everything!

5
Date of experience: Jun 12, 2025
DF61
Great product and great support

Great product and great support when I had a small tech issue (associated with having unknowingly 2 live accounts).

5
Date of experience: Jun 12, 2025
Jemma S.
Amazing people

Amazing people. I had some issues but promptly sorted by smallpdf team. Much appreciated

5
Date of experience: Jun 10, 2025
Gertrude Kelly
I contacted the support because i…

I contacted the support because i couldn’t figure out my membership and what I did wrong.They have been really helpful and quick with their answers. They resolved my problem right awayThank you so much

5
Date of experience: Jun 09, 2025
Raleigh Ross
Free option was easy and just what I…

Free option was easy and just what I needed

5
Date of experience: Jun 07, 2025
Grant Foster
I hardly ever need a pdf

I hardly ever need a pdf, and was happy with the free trial. Canceling was a breeze. Thanks 🙏

5
Date of experience: Jun 06, 2025
Request for refund denied

I was unexpectedly charged for a full year of use ($144 CDN), after I forgot to cancel the trial subscription. When I tried to obtain a refund, I was refused. The support team said that the Terms and Conditions are clear. I say beware!

1
Date of experience: Jun 04, 2025

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Business Details

  • Smallpdf - the platform that makes it super easy to convert and edit all your PDF files. Solving all your PDF problems in one place - and yes, free.

  • email info@smallpdf.com
  • language https://smallpdf.com

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