Review Time
I have been using SmallPDF for 7 years as a subscriber. Their customer support is attentive and responsive. They have always left me happier than they found me every time I have interacted with them. The product itself keeps getting better as well. I highly recommend both the product and the customer support.
I'm very happy to use SmallPDF as a non-business user as an alternative to a very expensive Adobe account for home use. It is very easy in use and more affordable for home users than its big brother. The programs are very straight forward in use and also their support is very responsive and to the point. I'm very satisfied with their offer/product. Maybe for a lot of home users who does not use these functionalities a lot, a business model with pay per use can be a win-win for both Smallpdf and home users who use the program only a few times a year.
Today I received an email form Small-PDF regarding a prince increase. While I understand companies are in business to make money, I felt a different approach form Small-PDF was worth trying. I suggested for long time customers like me, how about they charge a onetime fee, and then we'll never pay any fee's after that. It's kind of a one payment, and then you have the service for life. While I didn't get that deal, they agreed to lower my cost to the original price and wouldn't raise it. I was good with that. Bottom line, they reached out, made things right, and I'll keep moving forward with Small-PDF. Thanks for the great customer service everyone.
Haven't had Small PDF on my PC for many years yet todat I get a bank notification that I've charger $144 on my credit card. I've been plished a few times in the past year and have chnged my credit card a half dozen times since I previously paid for SmallPDF. They have managed to plish my 3 month old Visacard number and put through a withdrawal on my acct. VERY UNTRUSTWOTHERY and ILLEGAL
Smallpdf has been of great help. While the product is great, what also matters is their wonderful customer service and appreciation for the customer. They are conscious of the circumstances and do their best to help. Great job!!!
When you search online for "file compressor pdf", you'll get a lot of scammy, spammy pdf converters which *seem to be free*, but after converting your pdf they force you to pay money for their shit service before letting you download the pdf. And oftentimes, they'll try to charge you WITHOUT YOUR CONSENT and take a yearly subscription of $50. What makes Smallpdf different is they don't take this nasty approach. First time around, at least, they let me upload and convert my pdf as usual, but they only encouraged me to purchase AFTER they let me download my pdf. Also, their pdf tool is INSANELY GOOD (took my 40MB file all the way down to 489kb, which is basically a 99% reduction). I am very grateful, and I fully recommend these guys
I’ve been charged for months without using or having an account at Smallpdf. Despite providing all requested info, I was asked for even more sensitive card details, which felt unsafe. Still no refund or clear resolution. There is no number that I can call and they keep asking for more creditcard details via email. Seems shady.Very disappointing experience.
I used this website once and never again! I just wanted to convert a PDF and made sure to cancel right after. To cancel, it said I had to delete my account, and that all subscriptions linked to the account would be canceled. I did exactly that. But seven days later, I was still charged for a yearly subscription. Customer service was rude, claimed they hadn’t charged me, and refused to help. I ended up having to cancel my bank card. Total scammers. Stay far away!
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