Review Time
My custom order was fine but I ordered some signs off the shelf and ended up not needing them. I requested an RMA and was told that they charge 25% restocking and then I had to ship the item back via UPS or FedEx even though I live not far from their location. 25% restocking was already ridiculous. Whoever heard of such a rip off. I frequently order online and these types of policies are way outdated. There are better other choices out there.
My custom order was fine but I ordered some signs off the shelf and ended up not needing them. I requested an RMA and was told that they charge 25% restocking and then I had to ship the item back via UPS or FedEx even though I live not far from their location. 25% restocking was already ridiculous. Whoever heard of such a rip off. I frequently order online and these types of policies are way outdated. There are better other choices out there.
One corner of the plaque on the back was either chipped before finishing or the mold was not topped off, because one corner is thinner and rough from the back. It is pretty obvious, so we will hang it above the garage door where it will not be as visible, instead of near the mailbox where it could be noticed.
Ordered a sign, gave a description of where and how it was to be used. After a week (about the time I should have been receiving it per original order form) received email that they wanted to notifiy me it was a non-reflective sign and that they had not done anything yet. I called on phone and gave description again about what material I was looking for-- they seem very confused. Thought it was best to just cancel order. Neither person ( I talked to 2) seemed very knowledgeable or helpful-- or even willing to try to get this order done.
The sign turned out to be a very good quality and exactly what I asked for. They were a little slow in producing it but not terrible. I know from other reviews that many people have had a bad experience with this company but mine was a good one.
I ordered a sign for my yard and the sign I got was much larger than I thought it would and is size I cannot use in my HOA so I wanted to send it back and exchange it for a smaller version of the sign. They told me I could return it to the address they gave me but unless I placed a new order they would charge me a 25% restocking fee and they expected me to pay to ship it back to them as they don't provide return labels. I will use the sign for target practice and never order from this company again for yard signs.
I ordered two 24x36 signs, and a 24x48 sidewalk sign package (2 signs plus frame). First delivery contained 2 copies of each of the 24x36 signs, otherwise ok. And it contained the two 24x48 signs, but they were the same image - supposed to be two different images. Customer service was very helpful in getting the correct sign sent out - the correct image this time, but 24x36! Again, customer service was good about getting replacement sign sent out. This 3rd time, received two 24x48 signs that were both the same image as the first shipment. I gave up, got a refund for the one sign and ordered one locally- got it right first time and in 2 days, though more money. So, customer service was responsive and helpful, but the production department seemed to excel in finding new ways to screw up the order. Nice frame though. Would NOT recommend.
I had a good experience at the start. Their customer service was lovely. But then when proofs were sent to me it got crazy as I dealt with the art dept. The proof they linked me to was not a match for my art, they said don’t worry about it, that’s now how proofs work. I didn’t wan to approve something that was obviously not ok. So they emailed me a pdf to proof and it was so different from the link I needed verification - which one are you printing? When i got one of their art staff on the phone he was ruthless, rude and a bully. I actually felt violated by him. My signs may finally go out today. But I won’t work with them again.
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