Review Time
I would give more stars for the test itself, because I thought the instructions were clear and the steps were easy to follow. However, we ordered the fast track, which promises 1 day delivery both ways and same day results. We ordered on a Wednesday, and the test arrived two days later. We completed the test immediately and shipped it that same Friday. It didn’t arrive at the final location until Tuesday. We did receive our results that same night though. It came back BOY. We are waiting to have a 16 week scan in a few weeks and will update here whether or not it was correct.By far the most frustrating part of the whole process was the customer service. It was non-existent. I never received a confirmation email but wanted to be sure the order went through, as we didn’t receive the package the next day—as promised on the fast track schedule. I sent out multiple emails with no response, tried to start multiple chats with no response, scheduled a phone call (they have no number to call)…no one ever called. We ordered the fast track for a reason and were hoping to get the results on a certain day. Somewhat disappointing that the whole process took nearly a week instead of two days. But even more disappointing was the customer service, which was absolutely abominable.
The test did come quick which I do appreciate and I do feel like it was easy and painless to do on myself. However, I sent my sample back in and it was immediately lost in the mail. I’ve tried for 3 days getting ahold of the company and have heard nothing back. They don’t have a phone number so I tried to schedule a call. They never called. I want my money back
Ordered on the 28th of November never received tracking info was. charged 120 instead of 69. Have messaged and also had myriad reach out 2times as well still no response it's now December 4th and as of today still no test kit and no reply. No customer service is ever on live chat.
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