Name: sodastream.com
Telephone: 000000000
Rating: 3.0

Warren Baker Guest

3 years ago

Falsely report unreturned canisters…

Falsely report unreturned canisters despite the shipment being marked as delivered by USPS.

Date of experience: Mar 24, 2022

Finn Adams Guest

4 years ago

Great product and first class customer…

Great product and first class customer support!

Date of experience: Apr 06, 2021

Carina S. Guest

4 years ago

Awesome Customer Service

I was helped by Richard through Sodastream. I will say this was probably the most excellent customer service I've gotten from anyone through the last year. I expect a slower response understandably from online sites but the response times were excellent. My issue was quickly identified and resolved in a few emails with little to no lag time at all. Richard went above and beyond my expectations and I'm very grateful for the quick, professional help I received.

Date of experience: Apr 04, 2021

Evelyn B. Guest

4 years ago

Pays to read the fine print

A $16 license applies to operate each cylinder (not a deposit) and returning empty CO2 bottles nets you $1 each so stocking up is not a good idea. The cannisters are also price fixed regardless of where they're purchased.Notwithstanding, Sodastream is otherwise a solid product that has actually been around for more than a century. I do enjoy not dragging home a load of bottles and cans each week. I just wish they offered more flavoured with natural sugar not artificial sweeteners

Date of experience: Mar 22, 2021

Phillipps Smith Guest

4 years ago

I am amazed by this company

I am amazed by this company. I was gifted a soda stream and love it.Only had it a few months and it stopped working. I camtacted the company and they where more then happy to help. They where only going to send me a new CO canister.and when I received the email confirming order, they where replacing both the canister and the soda stream. In all after I contacted them a week later I'm back in the bubble business. I love this company and their product!!

Date of experience: Mar 19, 2021

RL Guest

5 years ago

Amazing, generous and fast

I had purchased two faulty canisters and thought it was the machine that was broken and purchased a new one. Customer support let me know that they had a batch of faulty canisters distributed, apologized, sent me two new canisters and a water bottle as a gift. When I asked for a way to return the new unopened machine i no longer needed, they said they would refund the purchase without wanting it returned.