Review Time
They stop stocking target stores with blue versions to make you buy more bulk orders online and / or buy one of their newer machines. You don’t have any way to see if a target can support your exchange and so the “convenience” of easy exchanges is a total pain in the backside. Do not recommend.
Sodastream customer service is atrocious! I have waited since 21st December for my delivery. I have written 3 emails that have not been answered, I was left holding on The phone for 38 minutes, I called again and held for 29 minutes until an agent answered who was totally unhelpful and rude. Do not use this company or its products!
1 star is more than they deserve.Ordered a starter kit on 19 Dec when their website promised delivery before Xmas within 3 to 5 days so 24 Dec latest.It didn't arrive by early on 24 Dec so I checked their website and it said it hadn't even shipped! I emailed them but by 30 Dec they hadn't bothered to reply so I called them only to be told it hadn't shipped and they didn't know when it would, it would just be "as soon as possible". When I asked why they promised pre-Xmas delivery their representative just put the phone down on me.No delivery and no apology. Terrible company. I will now be having to do a credit card charge-back and will never deal with them again.
If you want to buy SodaStream. Don't buy on their website. Mine's hasn't received in 4 weeks. Not sure when will be arriving. I brought it with a better price at London drugs. Contact to the customer service to cancel the online order but they refused it. Disappointed.
I LOVE my SodaStream. It broke while under warranty and they replaced it with an updated model. The only request they made was that I send a video of it not working. It was so easy and everyone was prompt to respond.Fast forward to a year later - I order my CO2 refills directly from SodaStream. I received an email stating that my refill exchange was not received so I would be charged. I called and with ZERO pushback they refunded my money.The product is great. The customer service is unmatched. 11/10
I love love love my sodastream but... Getting the refills is a permanent pain and terrible customer experience. I keep 2 bottles spare but everything ran out and I have still not been able to find any cannisters. Both massive retailers on either side of me are always out of stock. The amount of time, energy and money wasted going to check if they have stock is insane. I do everything else shopping wise online, how am I not able to order my refills online and have those delivered as well. I am based in Cape Town South Africa and really hope that there is a better solution to be able to get my refills that I'm not seeing....
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SodaStream International Ltd. is an Israeli manufacturing company best known as the maker of the consumer home carbonation product of the same name.
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