Review Time
Called the help line and was on the phone with support within 2min. Amazing compared on being on hold forever. Found the order straight away. Had it sorted and a confirmation email sitting in my inbox in all of 5min. Best customer service experience I've had in a while.
SodaStream is ok.I've had their older push to sparkle machine and used it so many time it wore down and stopped working. I purchased an automatic one and had no issues. Few times I interacted with support it was fast and issues handled quick. And the exchanges and flavors had always been in stock when i went to buy them. No complaints from me!
I called customer support to get assistance with my Art Soda Machine, which I purchased approximately three months before calling support. I explained to the first agent that water pours over the spout when I push down on the handle, causing water to go everywhere. The agent sent a link to connect with me virtually to show him what it was doing. After a few attempts, we managed to make it work by holding the lever for no longer than 3 seconds. I told the agent that I would like an exchange, as I believed this issue would likely happen again. However, he denied my request and asked me to try it a few more times. He said if it still gave problems, I should call back and they would provide an exchange. I followed his advice and tried it a few more times, but the issue occurred again, despite my best efforts.I sent an email with a video to SodaStream to show them what was happening again, but once again, they stalled, saying that they did not have an explicit video of the problem. That was not true. You could see what was taking place with the machine. Long story short, after a few more calls and emails, I had to fight with them to get an exchange for the machine. When the manager agreed to send the new machine, they sent me a refurbished SodaStream, which still does not work efficiently, so disappointed. I have to hold the bottle tightly in place to make it work. At some point, the SodaStream machine will be tossed in the trash!Poor customer service and I would not recommend this company or their product!
Do not buy flavors or cylinders from the website as shipping is too high. Seems no matter what you order from sodastream.com the shipping is $14.99 which seems to be a rip off. Not even sure how the website stays in business for ordering anything minus the machine as the shipping is free. I order all my flavored syrups from Amazon.com when onsale for $5.99 and for the cylinders I use Sodasense.
GREAT PRODUCT, HOWEVER IT DOES NEED TO BE IMPROVED FOR THE CUSTOMERS I love my soda stream. I have not given it a break since I got it. However, soda stream needs to look into H2WOW for flavors. I didn’t think that I would like it as much as bubly, but I love it so much more than ANY OF THE FLAVORS that soda stream has to offer. Having to turn in your co2 canisters by a certain time to get refilled or you get charged for them is very wrong! I have been turning ours in before the due date, but I have to wait for the due date to get my refills. These rules are not a good way to tell your customers how happy you are to have them. Let people keep the empty canisters until they’re ready to pay again to have them refilled. And when soda stream receives the empty canisters, refill them and send them back to that household- don’t make them wait until the due date to be refilled. And when soda stream refills the empty canisters, they should not charge the same price to refill it as they charge for new ones. The refill price should come down in price. I am not saying that they need to refill them for free, but because the canister has already been purchased, the refill price shouldn’t be as much as it is. Soda stream is a wonderful thing to have in the house and I regret not getting it sooner than I did, but when I got my soda stream, I liked it so much that I bought the same one again for my step daughter and her husband along with some flavors. My step daughter and her husband use theirs all the time too. They love theirs just as much as I love ours. But putting a time limit to turn in your canisters and get them refilled and having to wait for the due date if you turn them in early is not right. There are certain things that need to be changed/improved and those are just a couple of them. Having soda stream pay for the shipping and handling on the returns of the canisters, well that is just a very nice and thoughtful thing to do for your customers.
My granddaughter is immunocompromised, so during Covid we purchased 10 extra cylinders so we could reduce the number of times we had to go in stores for exchange. The deposit was $200. Now Covid is over, we took six back for a refund but were only given $1.00 each! Shame.
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SodaStream International Ltd. is an Israeli manufacturing company best known as the maker of the consumer home carbonation product of the same name.
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