Review Time
I ordered the stove a month ago and it still has not arrived. There seems to be no local contact for Solo’s customer service. Solo doesn’t seem too interested whether I ever get what I paid for or not.For a sneak preview of how they approach their customer service, just scroll down this page and look at Solo’s cut/paste response to various customer feedback: ‘Dear X…. We sincerely apologize for the experience you had. We would like to inform you that our Customer Support team has already reached out to you via email to address and resolve the issue you encountered…’ Cut/paste. Cut/paste. Cut/paste.
Firstly I am astounded that anyone can say that their customer service is poor!! The service is second to none and I know the majority of SS fans out there will agree with me. I purchased my first item back in April, the Ranger, I was so impressed that I managed to light it with ease and had a perfect burn. Since then I have added to my collection to the point I may need a second mortgage soon but the quality is great and I know they will last for many years. Well done Solo Stove.
Firstly I am astounded that anyone can say that their customer service is poor!! The service is second to none and I know the majority of SS fans out there will agree with me. I purchased my first item back in April, the Ranger, I was so impressed that I managed to light it with ease and had a perfect burn. Since then I have added to my collection to the point I may need a second mortgage soon but the quality is great and I know they will last for many years. Well done Solo Stove.
Absolutely horrible experience. Ordered the pizza oven bundle from Solo Stove on Dec 2 2023.Website showed in stock to be shipped by 12/4/23. They charged my CC on 12/3/23. On 12/7/23 got an email that the item is backordered but will ship BY 12/26/23. it's now 12/28/23 with no update from the company on the shipment. I have sat on hold for hours trying to get through to their customer service, I have sent emails and texts with no luck. I have now filed a BBB complaint and am filing a credit card dispute with my bank to try and get my funds back. DO NOT purchase from this company.
Absolutely horrible experience. Ordered the pizza oven bundle from Solo Stove on Dec 2 2023.Website showed in stock to be shipped by 12/4/23. They charged my CC on 12/3/23. On 12/7/23 got an email that the item is backordered but will ship BY 12/26/23. it's now 12/28/23 with no update from the company on the shipment. I have sat on hold for hours trying to get through to their customer service, I have sent emails and texts with no luck. I have now filed a BBB complaint and am filing a credit card dispute with my bank to try and get my funds back. DO NOT purchase from this company.
Wish I could even get the product. Ordered, never received a confirmation. Called left on hold for an hour, then text and got back to me 12 hours later to tell me it’s back ordered. Changed the order to a different color, then they never even shipped it after a week. This is a clown show.
Wish I could even get the product. Ordered, never received a confirmation. Called left on hold for an hour, then text and got back to me 12 hours later to tell me it’s back ordered. Changed the order to a different color, then they never even shipped it after a week. This is a clown show.
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Welcome to Solo Stove, where stainless steel craftsmanship meets the heart of your outdoor experiences. Our fire pits, camp stoves, pizza ovens, grills, and accessories are more than just durable; they're your companions for making memories. Ignite primal moments around a smokeless flame, relish that hot mountain coffee, savour handcrafted artisan pizza, and feel the pure joy in every bite of a s'more. We're a bridge to the natural world's stunning beauty, connecting us to shared humanity. Discover the goodness of life through good moments, fond memories, and our exceptional products.
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