Review Time
I got in touch with you on the 5th of February to chase up refund for a returned item. I returned the solo stove bonfire on the 25th of January and it arrived back with you on the 29th of January. I got in touch because I had still not received a refund. On the 6th of February they replied back to me saying there had been a glitch in the repayment system and to wait 3 to 5 working days and the payment would be returned back to me. I waited until the seventh working day and this refund payment had still not been refunded back to me. I chased again on Wednesday, the 14th of February, over two weeks since the item was received back because they still had not issued a refund. Solo came back to me on Wednesday the 13th Feb, apologising that the refund had not gone through, and I will receive it back in my bank within 2 to 3 business days. It is now been five business days and still no refund. After three weeks of chasing this company, I have still not received a refund.
Purchased a Solo Stove December 12th, and have still not received. On speaking to customer service I have been told that they are on backorder and won't be fulfilled until 3 months later, and that there was a note on the product page saying as much. I checked and there is now, but certainly wasn't when I ordered (I would have been perfectly happy to order the non-coloured option which apparently isn't on backorder). Was also fobbed off with a few other excuses which didn't stand up to reason.I'm not annoyed by the 3 month delay - shipping and logistics challenges happen. What frustrates me is the customer service who were patronising, misleading and disingenuous.Clear communication and expectation setting would have made this problem a non-issue.
Purchased a Solo Stove December 12th, and have still not received. On speaking to customer service I have been told that they are on backorder and won't be fulfilled until 3 months later, and that there was a note on the product page saying as much. I checked and there is now, but certainly wasn't when I ordered (I would have been perfectly happy to order the non-coloured option which apparently isn't on backorder). Was also fobbed off with a few other excuses which didn't stand up to reason.I'm not annoyed by the 3 month delay - shipping and logistics challenges happen. What frustrates me is the customer service who were patronising, misleading and disingenuous.Clear communication and expectation setting would have made this problem a non-issue.
Breach of contract with unfulfilled order.Do not trust this company, I purchased some goods on boxing day with a promotion code I was sent.My order was cancelled and when I pointed out in there terms and conditions they were in breach of contract as there was no provision for cancellation they lied and said there was.They then updated there terms and conditions that afternoon to include a cancellation clause.Absolutely underhand, operating in a UK market and not adhering to UK law (Sales of Goods Act), also ignoring the European Consumer Sales and Guarantees Directive (1999/44).I will be filing complaints with the BBB and Europa alongside the UKICC.AVOID.
Breach of contract with unfulfilled order.Do not trust this company, I purchased some goods on boxing day with a promotion code I was sent.My order was cancelled and when I pointed out in there terms and conditions they were in breach of contract as there was no provision for cancellation they lied and said there was.They then updated there terms and conditions that afternoon to include a cancellation clause.Absolutely underhand, operating in a UK market and not adhering to UK law (Sales of Goods Act), also ignoring the European Consumer Sales and Guarantees Directive (1999/44).I will be filing complaints with the BBB and Europa alongside the UKICC.AVOID.
The product is good but the customer service is minus 10!!! No one ever answers the phone! Text message chats were not much better because the response was always “I’m not familiar with that. I’ll refer you to someone who knows.” The problem was no one ever knew. I would text and ask someone to call me. Finally someone did, but the answers to my questions were lies. No one knew when my stove would arrive even though I was told a certain day and even received an email telling me it had shipped, but that was also a lie. It took 47 days for my stove to arrive. It was to be a Christmas gift and it arrived today, January 9, and that only happened after getting a 3rd party involved. All I can say is “Buyer Beware”!! Unhappy, dissatisfied, former customer!!!
The product is good but the customer service is minus 10!!! No one ever answers the phone! Text message chats were not much better because the response was always “I’m not familiar with that. I’ll refer you to someone who knows.” The problem was no one ever knew. I would text and ask someone to call me. Finally someone did, but the answers to my questions were lies. No one knew when my stove would arrive even though I was told a certain day and even received an email telling me it had shipped, but that was also a lie. It took 47 days for my stove to arrive. It was to be a Christmas gift and it arrived today, January 9, and that only happened after getting a 3rd party involved. All I can say is “Buyer Beware”!! Unhappy, dissatisfied, former customer!!!
I ordered the stove a month ago and it still has not arrived. There seems to be no local contact for Solo’s customer service. Solo doesn’t seem too interested whether I ever get what I paid for or not.For a sneak preview of how they approach their customer service, just scroll down this page and look at Solo’s cut/paste response to various customer feedback: ‘Dear X…. We sincerely apologize for the experience you had. We would like to inform you that our Customer Support team has already reached out to you via email to address and resolve the issue you encountered…’ Cut/paste. Cut/paste. Cut/paste.
I ordered the stove a month ago and it still has not arrived. There seems to be no local contact for Solo’s customer service. Solo doesn’t seem too interested whether I ever get what I paid for or not.For a sneak preview of how they approach their customer service, just scroll down this page and look at Solo’s cut/paste response to various customer feedback: ‘Dear X…. We sincerely apologize for the experience you had. We would like to inform you that our Customer Support team has already reached out to you via email to address and resolve the issue you encountered…’ Cut/paste. Cut/paste. Cut/paste.
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Welcome to Solo Stove, where stainless steel craftsmanship meets the heart of your outdoor experiences. Our fire pits, camp stoves, pizza ovens, grills, and accessories are more than just durable; they're your companions for making memories. Ignite primal moments around a smokeless flame, relish that hot mountain coffee, savour handcrafted artisan pizza, and feel the pure joy in every bite of a s'more. We're a bridge to the natural world's stunning beauty, connecting us to shared humanity. Discover the goodness of life through good moments, fond memories, and our exceptional products.
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