Review Time
A great addition to our patio, but wanted to post here about their customer service.There was an issue with the delivery and I can't fault their customer service. It was head-and-shoulders above what I'm used to these days and it's so nice not to have to fret about returns etc. these days.
After hearing about this company with glowing reviews I finally decided to try one. It has made my backyard much more enjoyable this year. Easy shopping experience and set up. Didn't inteact with customer service during my purchase but the smooth buying process speaks for itself. Would love if they came out with a few more shapes and sizes of these.
I had been seeing adverts for Solo Stove for a while but already having a chiminea , decided against such an expensive outlay until last week. The chiminea just wasn't cutting it heat wise on cold UK spring evenings. After a bit of research, I decided to invest in a Solo Stove Bonfire 2. A check of some online reviews , led me to buy the stand, heat deflector and the all weather cover. Expensive? Definitely. Over £500 for the lot. But.. the items looked well made and I reckoned that this would be an investment that lasts for years. Time will tell on that front. I ordered from the solo stove . com website which shipped from the Netherlands to the UK. Delivery was quick, having ordered on a Friday afternoon with the items arriving via courier on the following Wednesday. Upon ordering, I opted for the Route package protection, which was supposed to offer protection if the item was lost or damaged in transit. The cost for this was £16.99. Now, you would probably be protected just by your consumer rights to expect the item to arrive undamaged but I figured at the cost I was paying for the stove , this extra insurance was probably worth it. Maybe it was maybe it wasn't. As it stood, the item arrived well packaged and with no issues. Onto the actual items. The Bonfire 2 came in a large box with the cover, stand and a carry bag also in the box. The heat deflector was a separate box. Setting up was easy , the stand (just a stainless steel ring approx 2 inches in height) sits on the ground and the bonfire sits on top. The deflector has 3 legs which require to be clipped into place and secured with 3 small clasps. Building this took less than 2 minutes. Lighting the fire was incredibly quick, a handful of kindling , a firelighter and within 2 minutes the first log was placed inside and starting to burn .Compared to the chiminea , lighting the solo stove is a dream. Put a few more logs in, sit the deflector on the top and within 5-10 minutes the heat was amazing.I noted that once burning , you could effectively place your hand above the deflector and could hardly feel any heat. At the sides though, where the heat was being deflected to, it was roasting ! So on that note, the deflector does it's job perfectly. I would say without this, most of the heat would go straight up so the deflector allows the heat to be spread outwards around the circumference of the bonfire. A worthy addition.As for smoke, in the first 10 minutes of it getting going there is a bit of smoke but once hot, there's hardly any at all , even when you add more logs.Cleaning was easy. Once you let it go out and cool down there is a removable pan at the bottom. This lifts out to reveal an ash pan which collects MOST of the ash. There was still some around the edges so I would recommend you brush that into the centre before removing.So far, we've used it 3 times and it's lit quickly every time and not once have I went inside smelling of smoke like I did with the chiminea or other open fire pits.As I said earlier in the review, yes, it's an expensive bit of kit but if you like sitting out in the garden with a fire going, this is the way to do it. No regrets so far and hopefully I'll get many years of enjoyment out of it.
After hearing about this company with glowing reviews I finally decided to try one. It has made my backyard much more enjoyable this year. Easy shopping experience and set up. Didn't inteact with customer service during my purchase but the smooth buying process speaks for itself. Would love if they came out with a few more shapes and sizes of these.
I had been seeing adverts for Solo Stove for a while but already having a chiminea , decided against such an expensive outlay until last week. The chiminea just wasn't cutting it heat wise on cold UK spring evenings. After a bit of research, I decided to invest in a Solo Stove Bonfire 2. A check of some online reviews , led me to buy the stand, heat deflector and the all weather cover. Expensive? Definitely. Over £500 for the lot. But.. the items looked well made and I reckoned that this would be an investment that lasts for years. Time will tell on that front. I ordered from the solo stove . com website which shipped from the Netherlands to the UK. Delivery was quick, having ordered on a Friday afternoon with the items arriving via courier on the following Wednesday. Upon ordering, I opted for the Route package protection, which was supposed to offer protection if the item was lost or damaged in transit. The cost for this was £16.99. Now, you would probably be protected just by your consumer rights to expect the item to arrive undamaged but I figured at the cost I was paying for the stove , this extra insurance was probably worth it. Maybe it was maybe it wasn't. As it stood, the item arrived well packaged and with no issues. Onto the actual items. The Bonfire 2 came in a large box with the cover, stand and a carry bag also in the box. The heat deflector was a separate box. Setting up was easy , the stand (just a stainless steel ring approx 2 inches in height) sits on the ground and the bonfire sits on top. The deflector has 3 legs which require to be clipped into place and secured with 3 small clasps. Building this took less than 2 minutes. Lighting the fire was incredibly quick, a handful of kindling , a firelighter and within 2 minutes the first log was placed inside and starting to burn .Compared to the chiminea , lighting the solo stove is a dream. Put a few more logs in, sit the deflector on the top and within 5-10 minutes the heat was amazing.I noted that once burning , you could effectively place your hand above the deflector and could hardly feel any heat. At the sides though, where the heat was being deflected to, it was roasting ! So on that note, the deflector does it's job perfectly. I would say without this, most of the heat would go straight up so the deflector allows the heat to be spread outwards around the circumference of the bonfire. A worthy addition.As for smoke, in the first 10 minutes of it getting going there is a bit of smoke but once hot, there's hardly any at all , even when you add more logs.Cleaning was easy. Once you let it go out and cool down there is a removable pan at the bottom. This lifts out to reveal an ash pan which collects MOST of the ash. There was still some around the edges so I would recommend you brush that into the centre before removing.So far, we've used it 3 times and it's lit quickly every time and not once have I went inside smelling of smoke like I did with the chiminea or other open fire pits.As I said earlier in the review, yes, it's an expensive bit of kit but if you like sitting out in the garden with a fire going, this is the way to do it. No regrets so far and hopefully I'll get many years of enjoyment out of it.
I have been looking at this with a view to buying, however there are no handles, it’s quite heavy and bulky and as a disabled pensioner, who like to go away in her campervan, this just doesn’t work, why, why no handles to make lift/moving it easier for all customers
I have been looking at this with a view to buying, however there are no handles, it’s quite heavy and bulky and as a disabled pensioner, who like to go away in her campervan, this just doesn’t work, why, why no handles to make lift/moving it easier for all customers
I just received my order yesterday, so has yet to try it.It looks really nice and feels likes great quality.The reason for the quick review before even testing the product is the shopping experience.I ordered thursday and received tuesday. For an international order that's reasonable. However the amount of emails that went along with the order is the reason for the low rating. Solostove sent my 16(!) mails and along with 2 from FedEx that's a total of 18 mails for making one purchase.Hopefully the mails will stop now that the product has arrived.
I just received my order yesterday, so has yet to try it.It looks really nice and feels likes great quality.The reason for the quick review before even testing the product is the shopping experience.I ordered thursday and received tuesday. For an international order that's reasonable. However the amount of emails that went along with the order is the reason for the low rating. Solostove sent my 16(!) mails and along with 2 from FedEx that's a total of 18 mails for making one purchase.Hopefully the mails will stop now that the product has arrived.
I got in touch with you on the 5th of February to chase up refund for a returned item. I returned the solo stove bonfire on the 25th of January and it arrived back with you on the 29th of January. I got in touch because I had still not received a refund. On the 6th of February they replied back to me saying there had been a glitch in the repayment system and to wait 3 to 5 working days and the payment would be returned back to me. I waited until the seventh working day and this refund payment had still not been refunded back to me. I chased again on Wednesday, the 14th of February, over two weeks since the item was received back because they still had not issued a refund. Solo came back to me on Wednesday the 13th Feb, apologising that the refund had not gone through, and I will receive it back in my bank within 2 to 3 business days. It is now been five business days and still no refund. After three weeks of chasing this company, I have still not received a refund.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Solo Stove, where stainless steel craftsmanship meets the heart of your outdoor experiences. Our fire pits, camp stoves, pizza ovens, grills, and accessories are more than just durable; they're your companions for making memories. Ignite primal moments around a smokeless flame, relish that hot mountain coffee, savour handcrafted artisan pizza, and feel the pure joy in every bite of a s'more. We're a bridge to the natural world's stunning beauty, connecting us to shared humanity. Discover the goodness of life through good moments, fond memories, and our exceptional products.
Ignite your outdoor story, join the journey with us!See more
vollkommen-heit.de
hefty.com
mkistore.co.uk
valmand.com
athleticforces.com
bandify.com.au
intelligiblei.com
wellfitactive.com
bionic.co.uk
vintagefootball.shop