southdownsinsurance.co.uk

4.4
4.4 Based on 680 reviews

Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insur...

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Average Rating

4.4

/
5

680 Reviews

5 Star
79%
4 Star
6%
3 Star
1%
2 Star
1%
1 Star
12%

Filtered Reviews

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Review Time

Roman Byrd
Great service from Rachael.

5
Date of experience: Feb 24, 2025
Dean Carter
Good customer service

Super helpful over the phone (open on a Saturday, which I found very useful) when discussing changes to medical condition when renewing policy.

5
Date of experience: Feb 22, 2025
Jess Ross
Very easy to use and easy to understand…

Very easy to use and easy to understand the website

5
Date of experience: Feb 21, 2025
Teddy
Very quick

Very quick, easy transaction.the colleague understood my needs, no hard sell needed.

5
Date of experience: Feb 19, 2025
Kara
Kit the staff member on the phone made…

Kit the staff member on the phone made me choose your company and agree to policy today. Kit is a perfect person on your phone at Southdown. He does an excellent job and does his job very well.

5
Date of experience: Feb 11, 2025
MrDfeat84
poor customer service

Arrogant, unhelpful, unsympathetic and undermining employeeThe cost i was quoted had increased £30 in month.I expected much better service as a returning customer

1
Date of experience: Feb 11, 2025
AvisHonnête
Excellent price

Excellent price

5
Date of experience: Feb 09, 2025
DE2253
Really easy to navigate and really…

Really easy to navigate and really reasonably priced

5
Date of experience: Feb 06, 2025
Dani Cooper
Southdowns & AXA Policy Shocking

Tried to claim after a flight was cancelled in Canada due to strike action. I have a multi trip policy but because so many clauses and caveats in the policy has resulted in them declining insurance claim. could only claim if it the flight to and from uk ? not any connecting flight during a multi city vacation. I'm now £2k out of pocket. policy isn't worth it. you need to be a legal expert to be able to verify if your potential future scenario may or may not be covered. Never buy AXA again

1
Date of experience: Feb 03, 2025
Just took out a new Travel Insurance…

Just took out a new Travel Insurance policy, which had a 5* Defaqto rating & zero excess & looked very good on paper, but until I make a claim, I can't vouch for how good this company actually is!Good price though for this level of cover in comparison to many other similar companies.

5
Date of experience: Feb 02, 2025

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Business Details

  • Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.

    We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.

    Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more

  • email jane.bason@southdownsinsurance.co.uk
  • call 01903255659
  • language https://www.southdownsinsurance.co.uk

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