Review Time
Absolutely dire! Due to serious illness I had to cancel travel plans and 3 months later I am still trying to get a refund. It is impossible to speak to anyone in the UK - god alone knows where the phone call is routed but after making repeated calls the line is always impossible to hear or understand whoever you speak to in whichever country they are. AXA/Southdown do not publish a UK phone number and even with the power of Google it's impossible to phone a UK call centre. I have supplied all of the required information, as requested, by email and each time there is a delay of several weeks before they ask for exactly the same information again. Simply not good enough.I expect that there will the the usual standard response from Southdown/AXA saying that they are sorry - but this is not what I call customer service and I will ensure that I avoid using them ever again.
Got travel insurance with them for a trip to Dubai. Unfortunately had a medical emergency out there for the first time in my life, and needed treatment. Customer services gave me some useful advice on what to do, and reimbursed me a few weeks later after i made a claim.
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Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk.
We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group.
Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.See more
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