Review Time
Your staff act like they know what they are doing but they do not. I must have been passed to numerous customer service representatives because the previous one stopped communicating with me to get my issues resolved.
Dear Walmart/Allstate Protection Plan/Customer Support,I am reaching out regarding my recent controller repair. When I originally sent in my controller, it was in excellent condition. However, upon receiving it back, I noticed that the rubber grips on the handles were ripped and torn—damage that was not present when I shipped it out.While I appreciate that the original issue I sent it in for was corrected, I don’t believe it’s fair to receive the controller back in worse cosmetic condition than when it was sent. I take great care of my equipment and was disappointed to see this damage.Could you please advise on how this issue can be resolved? I would appreciate your help in making this right.Thank you,Gabriel Soto
Everything up until the wait was good. The main thing was that once I filed my claim, I was supposed to have an email sent to me within 1-2 business days, but then I wasn't sent the email at all within 1 month and had to contact customer service. I have not received the email yet, but I was told to wait 1-2 business days once again, so once that amount of time has passed, I will see if I finally receive the email, and my service will be completed.
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Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.See more
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