Review Time
I purchased a warranty for my washer. It began making a humming noise, so I contacted the service provider. The initial call went fine, but I never received the promised email confirmation. When I called back to confirm my appointment, I was told to wait another 1-2 business days. The agent was unresponsive, and I had to repeatedly check if she was still there. When I asked to speak to a supervisor, I was told I needed a valid reason. After a long wait, the call ended without resolution. I called again, and the next agent confirmed my appointment but then I received an email saying it was rescheduled for next week. I reached out to the assigned technician and found they were in California, not Nevada. I explained this to another agent, who apologized and promised to escalate the issue. However, this seemed to lead nowhere as I was told the same timeline again. I requested to speak to a supervisor but was denied. Eventually, I received an email stating they do not service my area, while another confirmed an appointment for next week. This service has been completely unhelpful. I've shared my experience with others, and many have advised against using this provider due to their reliance on ineffective third-party companies.
Initially, their response was quick and I was able to share details about my issue, leading to someone being sent out. Unfortunately, the problem wasn't resolved, so I opened a new claim but chose to wait for the issue to occur again for evidence. When it happened, I tried to reach out to get the process moving again. The issue is ongoing, and I wanted to provide proof of the problem. However, they refused to connect me with a representative because I wasn't near the appliance. This was not a new claim; it was related to previous ones.
I am extremely dissatisfied with the service! We insured a lift chair for my husband through them. When it partially broke, I submitted a claim immediately and emphasized its urgency due to my husband's medical issues. After a week and a half of following up numerous times, they kept saying it would take 1 to 3 more business days. They did reach out to a repair service, but they can’t get to it for another week! This delay is seriously impacting my husband's health. I am utterly FRUSTRATED!
SquareTrade (an Allstate insurance company) is a complete scam in practice. I filed a claim MONTHS ago and have gotten absolutely nothing—no resolution, no progress, and no meaningful communication.
The furniture repair company SquareTrade assigned to my claim flat-out ghosted me, and SquareTrade/Allstate could not care less. I’ve contacted them repeatedly and get the same result every time: silence. No callbacks. No follow-ups. No accountability.
This company is more than incompetent—it’s negligent. They are perfectly happy to take your money, but the moment you actually need the coverage you paid for, they disappear. Endless delays, empty promises, and zero ownership of the problem.
At this point, SquareTrade has taken my money and provided no service whatsoever. This is not protection—it’s a waste of time, energy, and money.
Do yourself a favor and stay far away from SquareTrade and Allstate protection plans. If you value your sanity, do not trust this company with anything you care about.
I bought a dresser online and got insurance through a service. The representatives struggled with English and seemed to look for any excuse to deny my claim. I had noticed a drawer broken and repaired it in March, but when another one broke in December, I filed a claim on the dresser, which I have a five-year warranty for, only to be denied. They hung up on me and did not return my calls or emails, leading to conversations with five different representatives, including a supposed supervisor who never followed up. This has been the worst experience I've ever had.
This is the best $10 I've ever invested. Submitting a claim is straightforward, quick, and hassle-free. They either replace the phone, purchase it from you, or cover the repair costs. The best part? You get to keep the damaged phone—in my case, a cracked screen. The phone still functions perfectly. It's truly a WIN-WIN situation. I plan to insure all my items from now on.
I bought an appliance bundle along with a warranty from a third-party provider. An employee informed me that I only needed one warranty for the entire bundle, which would cover any appliance I claimed first, including the refrigerator, the most expensive item. For years, the provider honored this agreement, sending technicians to fix my stove several times under the same warranty. Eventually, I was informed that further repairs wouldn't be possible and that I would either receive a replacement or a refund. After submitting my receipt, I was suddenly told that the warranty only covered the refrigerator, leading to the denial of my claim. I made this purchase in good faith, and the provider had previously honored my claims for the stove. Changing the terms now feels misleading. If you advocate for honesty, you should uphold your commitments. To anyone considering a warranty: ensure all details are documented—and be cautious. Promises made at the outset may not be fulfilled when it matters most.
UPDATE: After posting this review, they contacted me and resolved my claim. While it wasn't the ideal outcome I hoped for, it was acceptable enough for me to accept. It's unfortunate that it took this negative review to prompt some level of response. I'm adding a couple of stars for their effort.
I previously had a protection plan for my last fridge, and it worked perfectly when I needed it. I reported an issue, a repairman was sent, and I faced no charges or hassle. However, after purchasing the same plan for a different fridge two years ago, I've encountered ongoing problems for six weeks. The process to get my fridge repaired was complicated, requiring me to contact an approved vendor (who was excellent) and pay upfront, with the hope of reimbursement after my claim was approved. While my claim was accepted, I've received only partial payments from the company and am still missing $88 after two checks, which I only discovered after raising my concerns. The customer service is located overseas—friendly but sometimes difficult to understand and not very effective—and my emails often go unanswered or receive delayed replies. Though I managed to recover most of my expenses, the hassle and time involved to get reimbursed are simply not worth it. I would not recommend this plan.
The protection plan is refusing to repair my dryer. Initially, they claimed I had no insurance, but I proved otherwise. Now, they say it doesn't cover maintenance. The technician confirmed the issue and promised to order parts, but after three weeks, I was informed that nothing had been reported. I received an email stating it was a maintenance issue, which isn't covered. While my dryer spins, it fails to heat.
I bought a TV along with a protection plan. After a storm damaged the TV, my claim was denied. They claimed there was physical damage, despite my evidence showing otherwise. Later, they changed their story to say it was internal damage, blaming me for it! The TV had been fine for over two years until the storm. I'm left with no repairs or assistance, which is disappointing given the cost of the protection plan.
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Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.See more
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