Review Time
Horrible customer service all for a failed battery. They approved my claim for a failed battery for a laptop that I bought 2 weeks prior on eBay. Then they tell me it’s under review. Then they have me send a bunch of pictures of the laptop with date & time stamp. Then they NEVER responded after I sent everything requested. It’s been several weeks. The worst.update 10/1/25 Over one month into my claim that the laptop does not detect a battery, my "Claim" is still in review status. They sent me an email saying that they called and couldn't reach me so I should call them to discuss my claim. There is nothing to discuss except sending me a replacement battery. WAITING OVER 0NE MONTH TO RESLOVE A SIMPLE BATTERY ISSUE - UNACCEPTABLE.
Your customer service was wonderful. The delivery not so much. I came home to my new tv sitting in the front yard in full view of the entire neighborhood. I am truly surprised that it wasn't taken. If that wasn't bad enough, it had been raining the entire afternoon. The box was ruined and thank goodness the tv was ok.
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Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.See more
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