Review Time
I made an order to the wrong address. I tried to cancel the order and as I was unable to do that made multiple attempts to contact Stanley customer service. I heard nothing back and my order was delivered to the wrong address who returned it to the sender. My order is now back with Stanley and I have not heard from them. I have sent multiple emails, filled in numerous forms on the website and tried to contact by Instagram. The only message I have received back is to say my issue has been resolved. But it has not. This issue has been ongoing for over 2 weeks and I’ve not had any contact from Stanley. Terrible customer service
The color, beverage temperature held, and the fact it fits in my car holder are positives. The lid is difficult to clean depending on the liquid inside and it spills VERY easily. I had 3 containers in my car with the same beverage inside. All 3 tipped over slightly right before I parked. Only one spilled. The Stanley cup.
Despite providing a proof and stating on their website they have a no return policy on engraved, mugs., I would have never expected such poor quality from such an established company. Customer service refused to do anything about it and we're very rude. I did a charge back to my credit card and they disputed it. Stay away from this company. If you're looking for mugs with a picture on them.Check the options on Amazon.
I purchased a Stanley Aerolight coffee cup for my daughter for Christmas and left it in the packaging it arrived in. When she opened it there was a dent in the side. At £47 including delivery I felt this wasn't satisfactory so filled in their contact form on Christmas Day asking for them to contact me/replace the cup with photos etc. I had their automated response together with a Case Number. They said it would take 5 days to come back to me. As it was Christmas I didn't do anymore until the 6th January 2025 feeling that was long enough. I responded to their email with the Case Number and once again I have heard nothing. I have also messaged them on Instagram and put a comment on Facebook - again NOTHING!!!! I will never order from this Company again - appalling customer service. If I could have given zero stars I would have. Next time it will be Yeti!
I’d give ZERO stars but it’s not an option. Purchased a Stanley cup for my daughter for Christmas and it arrived with a defective lid. Customer service was the worst I’ve experienced — repeated, robotic responses with no accountability or acknowledgement of the defect.After multiple emails, I was finally offered a return, but required to pay about $20 in shipping for a defective product. Stanley took no responsibility whatsoever. Completely unacceptable and horrible customer service!!!
I emailed Stanley regarding a vintage beverage dispenser we inherited from my father in law that was missing a gasket. They weren’t able to replace the gasket but they sent me a brand new thermos instead! I will forever give Stanley my business.
I ordered a customized Stanley bottle as a Christmas gift. Their checkout system automatically used my Apple Pay billing address for shipping without warning and without allowing edits.I tried to fix it immediately, but customer service was closed. When I finally reached them, I called multiple times asking to cancel or correct the order. No help was offered.I was told repeatedly that the issue would be escalated. No one ever contacted me.UPS confirmed the address could have been corrected, but Stanley refused to intervene.I am now paying out of pocket to reship a gift because of their platform flaw and lack of support.For a company that charges for customization, this level of customer service is unacceptable.
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