Review Time
Absolutely shocking customer service! I ordered two Stanley flasks from the European Stanley store online but they were only delivered once I had left already for holiday out of the country. When I ordered the products, it was promised on the delivery note that the products would be delivered within 3 working days. They however were not The package was held for two weeks at a packet shop but because I was not able to collect the package, it was sent back to Stanley. I have not had any feedback regarding whether or not I can order the flasks again or receive a refund. I have tried to contact Stanley twice via the online contact portal. I received one response that said the query has been resolved. However, I’m not sure what’s was resolved. I have received no refund and no response as to what the resolution is. After reading through the other reviews on Trustpilot, I see the poor customer service has been experienced by hundreds of people! It’s shocking that such a well known and established company has no regard for its customers. I’m so disappointed.
Ordered a custom Stanley as a Christmas gift for my sister. When I used Apple Pay to pay for it, it changed my address automatically removing my apartment number. After leaving 3 tickets on their website over the past 2/3 week, emailing multiple times and phoning ALL with no response AT ALL. This has to be the worst customer service experience I’ve ever had. I have been sent a confirmation of delivery along with a photo of it on a pallet in a warehouse and it has been marked as delivered… Don’t buy anything from these guys you have no way of contacting them apart from writing a ticket that they will not respond to…
I ordered 4 cups, one of those personalized and after 1 week of placed my order they canceled one,and after 2 weeks they canceled the personalized one so they kept my money for 2 weeks, and canceled 2 of the cup.So disappointed. They play with my money and my time.
Customer service is so bad in all senses, have tried contacting them like five times about an order I made a month ago and haven’t received it when it was supposed to be delivered days ago, tried calling never got an answer , till this day I haven’t heard back from them, I’m extremely dissapointed this is supposed to be a Christmas gift , never buying from them again.
I am extremely disappointed with Stanley’s customer service.I placed an order on November 18, 2025. The payment was fully charged, but I never received the product.No tracking number was provided, and there is no proof that the item was ever shipped.More than a month has passed. Instead of resolving the issue, I received a message saying that my case was “resolved,” which is simply not true.Neither the product nor the refund was provided.At this point, Stanley is holding my money without delivering the order. I am now forced to escalate the issue through my bank.I do not recommend this company due to poor customer support and lack of responsibility toward customers.
Horrible customer service horrible web page! I tried to order three cups and send them to my daughter’s address. They canceled the orders. I called and they said the address was 600 miles away from the ip address it was ordered from. It was as if I was ordering illegal items or that I could only order for myself. Why have a “shipping address different from billing” tab. If I hadn’t promised stanley cups I would have not of reordered. I had to write an email about what the cups were for, what I was ordering, why it was a diff ent address. AND customer service couldn’t take my order over the phone. Never again.
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