Review Time
Never got my cup. Somehow the cup was sent to different address and returned to HQ. Stanley EU never replied to my ticket. It's been almost a month now. Even if their product is supposedly good, I will never waste my money or time on them again.
Complete absence of packaging protecting my very expensive order, the tumbler (which was a gift) arrived without a proper box, just wrapped out in some brown paper and inside a dirty delivery box.I was expecting so much more considering the price of the product.After receiving the package I wrote to the customer service.. it's been 10 days now and not even a reply.Very disappointed, I'd never buy again.
I placed an order with Stanley and it was dispatched and given to courier who couldn’t deliver because they hadn’t put my house number on the parcel. I then had to go chasing the courier who only had select opening times. I ended up going back twice. I contacted Stanley who say your ticket will be dealt with in 5 days … 1 month later and I had to start commenting publicly on Facebook and X until I finally got the most disgraceful response, with a I don’t care attitude.I’m now trying to find the CEO’s email address.Baring in mind I have an incurable Cancer and they thought their response was acceptable. I have 7 of my own products, plus all what my family have.For a company that has billions, they treat there customers shockingly and just take your money! I will not buy this company’s products again.Also Mr CEO explain to your staff that it’s not acceptable for customers to be chasing their parcels ….. Especially when they’re seriously ill.
The lid to the flask perished in less than 2 years of use. I was told to go on the accessories page for a replacement, which they don't provide flask lids as an option to purchase. We now have 2 Stanley flasks that can't be used as this isn't the first time its happened. We leave a good gap at the top and its kept upright when in use. Lids aren't fit for purpose, and customer service is non existent.
I placed an order with Stanley on 21 July. The item was never shipped, and despite multiple emails, I received no reply. I had to contact them through their Instagram page to get any response. Now they are only offering to refund the product cost, refusing to refund the shipping fee, even though nothing was ever sent. It has now been 23 days since I placed the order, and this level of service is unacceptable.
As an active-duty military service member and a nurse, I was excited to take advantage of Stanley’s advertised 30% discount for military personnel and first responders. However, the experience left me feeling misled and disappointed.Stanley’s instructions clearly state that once military verification is completed through ID.me, you should “add your items to your cart” and the 30% discount “will apply automatically.” Note the word “items” — plural. I followed the steps exactly and purchased two full-priced tumblers, expecting the discount to apply to both. Instead, the discount only applied to the cheaper of the two.I contacted customer service for clarification. The first representative inaccurately told me I had received the full discount. However, the breakdown in my confirmation email didn’t show itemized pricing — only a total — making it difficult to verify. I called again and spoke with another representative, who then told me that the discount only applies to one item. When I asked where this policy is stated on the Stanley website or within the ID.me terms, she couldn’t provide any proof.This lack of transparency is frustrating — especially since these tumblers were meant as a gift for myself and another nurse. Had the policy been clearly stated, I would have simply placed two separate orders using each of our ID.me accounts. Instead, I received no resolution, no courtesy coupon, and no update or acknowledgment of the misleading language on their website.Stanley may make quality products, but honest and respectful customer service matters more to me — especially when a brand claims to support military and healthcare workers. I’ll be taking my business elsewhere and encouraging others to do the same until Stanley fixes this issue and communicates their policies more clearly.
Was seeking replacement lid or rubber seal for a vintage Stanley 20 oz. travel mug when the trigger action component lost its seal. Was advised the mug is discontinued and offered a replacement with a new Travel Mug 2.0. Customer Service Associate, A.L., responded to query quickly and new mug arrived at my home in western Canada within 6 days of my initial inquiry. Impressive service. Impressive warranty. Kudos to Stanley!
For a company that has a net worth of over 10 billion dollars- YES 10 BILLION! You would think that their customer service would not take over 2 weeks to reply to a warranty issue, then after a couple days of me not seeing it because it too them so long to respond they CLOSED my claim. I have provided them with a photo of the issue- handle broke off the cup where it is attached to the cup, I have had this cup since 11/2024, so 7mos. Still no resolution and it is 8/2/2025, I started the claim on July 6,2025… terrible experience. I’m really disappointed.
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