Review Time
The sound is amazing but customer service is horrible. I have been using my between 3anc for 14 months and the battery of the case died, like literally wouldn’t hold charge at all. All they say is since it’s past warranty time they can only offer me $89.5 replacement for the case while it’s $59 on their website!! This is a clear malfunction to me and it should be solved free of charge. Them not taking responsibility tells me that they accept the fact that the built quality of their product is not good. Shame because I love the sound of the earbuds, now they are annoying to use.
The sound is amazing but customer service is horrible. I have been using my between 3anc for 14 months and the battery of the case died, like literally wouldn’t hold charge at all. All they say is since it’s past warranty time they can only offer me $89.5 replacement for the case while it’s $59 on their website!! This is a clear malfunction to me and it should be solved free of charge. Them not taking responsibility tells me that they accept the fact that the built quality of their product is not good. Shame because I love the sound of the earbuds, now they are annoying to use.
I don't want these ear buds, and I've specifically, repeatedly, said I'm not interested in seeing more ads. But they use fake profiles so even if you block it every time you see it, you keep seeing the ads.I already have ear buds which I'm more than happy with. I paid a fair price for an excellent product, without being bombarded with adverts all day.My view on this company is that the ear buds are probably decent, but it's mainly marketing fluff, and they don't seem very reliable with dealing with quality issues, while charging a lot for the products, and spending a lot on advertising. So I'll be continuing to try to avoid them.
Honestly this company went well beyond my expectations. The quality of their product is superb and their customer service is top notch! They went out of their way to ensure I was a satisfied customer. I truly appreciate their effective communication and service. I highly recommend doing business with this company. You won't regret it!
★☆☆☆☆ Extremely Disappointed — Both Original and Warranty Pair FailedI rarely leave negative reviews, but the Status Audio 3ANC headphones have been nothing but a headache. The first pair I purchased failed, and now the warranty replacement has failed as well. At this point, it’s clear the product just isn’t built to last.One of the most frustrating issues is that the headphones don’t disconnect from my phone when I put them in the case. I’ve had to manually disconnect them every single time, which completely defeats the purpose of having “true wireless” earbuds with auto-off features. For a premium-priced product, this is unacceptable.The support experience was just as disappointing. It took three days of back-and-forth emails before I was finally told that I would need to buy a new pair because they wouldn’t stand behind their own product. No meaningful troubleshooting, no real warranty consideration — just a shrug and a suggestion to spend more money.I genuinely wanted to like these headphones, but between the repeated failures and a company unwilling to support their customers, I cannot recommend the 3ANC to anyone. Save yourself the frustration and look elsewhere.
Pre-ordered the Pro X earbuds. Website said they should be ready to ship on 14th October. Website now says currently shipping. But 1 week later mine STILL have not shipped. Customer services said my order should ship this week but its been 5 days since and no update. If you dont have the stock, dont advertise the dates!
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The simple, high quality headphones you’ve always wanted but could never find. Audiophile standards and minimalist design - priced within reach.
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