Review Time
I purchased the status 3anc in Nov 2024. The last few weeks the unit doesnt charge unless I hold down the earbuds in the case. I emailed them only to be given the biggest runaround and waste of time. The reps know you want to get your product repaired or replaced under warranty but make the process extremely complicated. I was told to reset the unit and I did. The left earbud still wasn't charging but the right was for 2 days before it started intermittent charging (would not charge unless held down or moved around 20x or so. I explained the unit has the same problem only to be told to send a video description and a picture of the box with the barcode. Why am I expected to hold on to a box for 9+ months? I sent him a video and told him that I do not have the box and I do not appreciate the runaround and the games he is playing almost as if he's dangling the replacement over my head but "if you do this and that" which turns into "now you must to this also" and you do to be told you need the box. They know i dont have it but also have my order history, date purchased, order number and images with video. This is a scam company stalling the customer with with demands knowing they can't provide only to run out the clock on the warranty. I emailed the rep Cai 3 days now and no reply. I also emailed the CEO James Bertuzzi and am hoping he will reply and take care of this matter.
Daria Molnar, From costumer service really provided a simple series of helpful emails from addressing and trying to fix the problem before further actions then following with an easy warranty process it was conflict-less compared to other customer services!
I originally went with 5*... These are BY FAR the best sounding earbuds on the market. The sound quality is incomparable, the balance incomprehensible, the comfort unwavering, the quick Bluetooth response fantastic. As a musician and self proclaimed connoisseur of music, I could not have been happier. Then the issues started. My first pair began losing connectivity to the case, slowly but surely they became unable to connect and charge. I emailed Status Audio repeatedly, always met with the same advice. After about 4 months fiddling with them, fighting daily just to reach full charge I asked for a replacement. This is why they get 2* instead of 1. They sent out another pair no questions asked and without asking for the previous pair to be returned, causing me more headaches. Their customer service is second to none, just like their sound. But alas! The second pair had the same exact problem. They were perfect for about a month and then BOOM! Stopped charging. After all of this irritation I asked for a full refund and am sat writing this review as I listen to music through now seemingly sub par earbuds with a heavy heart as I know, no earbud will ever compare to the Between 3ANC's. :'(
These are the best earbuds by far! Sound quality is superb, Pairning with your phone is simple and you can Equalizer them by using the app,I lost by charge case at an airport and although they couldn't sell me another separately and I couldn't buy a refurbished pair as I live in Australia, they did a deal where I could buy a new pair at a reduced rate.They could not have been more helpful. This company deserves all the customers they can get. I'm very impressed with them overall.
After receiving the headphones the right one lost full charge after about 5 mins of use. I contacted customer services and they responded promptly and sent me a whole new pair free of charge. The sound quality on these is fantastic I 10000% recommend you try these!!!Brilliant company
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The simple, high quality headphones you’ve always wanted but could never find. Audiophile standards and minimalist design - priced within reach.
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